## **🧭 Overview**

After upgrading to the **Growth plan**, some customers notice their account still displays the trial quota instead of the full plan allocation. This can also affect your ability to use **Hyperdrive Credits** required to publish citations. This article explains what to do if you experience this.

## **⚙️ Why This Happens**

Quota and credit allocations are synced at the billing level. In some cases, there is a short delay between your payment being processed and your account reflecting the correct plan limits. This does not mean your payment failed or that credits were lost.

## **🛠️ Steps to Resolve the Issue**

1. **Log out and log back in.** This forces a fresh session and can trigger an immediate quota refresh.
2. **Hard-refresh your browser.** Press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to clear any cached page data that may be displaying stale quota information.
3. **Wait a few minutes and refresh.** In some cases, the quota sync can take a short time to propagate across your account. Refresh the page and check your credit balance again.
4. **If the issue persists, contact our support team.** Because quota and credit sync issues require a backend review of your billing and account entitlements, our team will need to manually verify and correct the allocation on your behalf. When reaching out, please have the following ready: your account email, the date you upgraded to the Growth plan, and a description of what quota or credit balance is currently displayed.

## **📊 Understanding Growth Plan Credit Allocation**

Once your Growth plan is fully synced, your account should reflect the full credit allocation included with your plan tier. Hyperdrive Credits are a separate credit pool used specifically for publishing citations via Hyperdrive and are included with the Growth plan. If your credits are not displaying correctly after upgrading, the steps above or a quick check with our support team will get this resolved.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.