## **🔍 Overview**

The Schema Creator (More Features → Schema Creator) allows you to define and manage schema markup for your key service pages using JSON-LD. If you are seeing an error when entering schema or the markup is not appearing in your page source, this guide outlines what to have ready and how to get the issue resolved quickly.

## **⚠️ Common Reasons Schema Markup May Fail**

- **Invalid JSON syntax:** A missing bracket, comma, or quotation mark can cause the schema to be rejected or silently dropped.
- **Incorrect schema type:** Using a schema type that does not match the page content can trigger validation errors.
- **Conflicting existing schema:** If your page already contains schema markup added via your CMS or theme, a duplicate or conflicting block may prevent the new markup from rendering.
- **Page not re-crawled yet:** After saving, it can take time for changes to be reflected in the live page source if a cache layer or CDN is involved.

## **🛠️ What to Do Before Escalating**

1. **Note the exact error message.** Copy or screenshot any error text you see when working with schema in More Features → Schema Creator.
2. **Identify the affected project and page.** Have the project name and the URL of the page showing the schema issue ready.
3. **Validate your JSON-LD independently.** Paste your schema into **Google's Rich Results Test** (search.google.com/test/rich-results) or **Schema Markup Validator** (validator.schema.org) to check for syntax or structural errors. Note any issues flagged.
4. **Check your live page source.** Open the live page in your browser, right-click, and select **View Page Source**. Use **Ctrl+F** to search for your schema type (for example, **LocalBusiness** or **Service**) and note whether the markup is present or absent.
5. **Record when the issue started.** Note the approximate date and time you first noticed the schema error or missing markup.

## **📋 When to Contact Support**

If you are experiencing a schema markup error in More Features → Schema Creator and cannot resolve it using the steps above, please reach out to our team with the following information ready: your project name, the affected page URL, the exact error message you are seeing, and the results of your JSON-LD validation. This will allow our team to investigate and resolve the issue as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.