## **Overview**

If you are new to Search Atlas, booking an onboarding call is a great first step. This article explains how to schedule your call and what to expect when using the content generation tools, including guidance on what to do if you experience a delay.

## **How to Book Your Onboarding Call**

Search Atlas offers onboarding calls to help new customers get set up quickly and confidently. To request your onboarding call, reach out to the support team directly through the chat widget in the bottom-right corner of the platform and ask about onboarding call availability. A team member will help you find a suitable time.

During your onboarding call, a team member will walk you through the platform, answer your questions, and help you prioritise your first steps.

## **What to Ask on Your Onboarding Call**

Come prepared to make the most of your session. Common topics customers cover include:

- Setting up your first project and connecting your website.
- Understanding which tools best match your SEO goals.
- Learning how to use the Content Planner and AI Content Templates.
- Getting tips on interpreting reports and prioritising actions.

There are no wrong questions — the call is entirely focused on your needs.

## **Understanding Content Generation Wait Times**

Search Atlas uses AI-powered tools to generate high-quality SEO content. Depending on the type of content and current platform demand, generation can sometimes take longer than expected. If your content does not appear after you have submitted a request, this is usually a temporary delay rather than an error.

## **What to Do If Content Generation Seems Stuck**

If your content has not appeared after you have been waiting, try the following general steps:

1. Refresh the page and navigate back to the tool you were using.
2. Check the relevant section of the platform to see if your content was saved in the background while you were waiting.
3. If the content is still missing, try submitting your generation request again.
4. Clear your browser cache and reload the platform if the issue persists.

Most delays resolve on their own. If your content is still not appearing after trying the steps above, please get in touch with the support team and have the following ready: the name of the tool you were using, the type of content you requested, and the approximate time you submitted the request.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.