## **Understanding OTTO Sites Billing**

OTTO Sites is a paid add-on within Search Atlas that lets you deploy AI-optimized websites. Charges for OTTO Sites are separate from your core subscription and are based on the number of active OTTO Sites slots on your account at the time of billing.

If you see a charge for OTTO Sites that you did not expect, it is most likely due to one of the following reasons:

- **Active slots were not fully removed** before your billing cycle renewed.
- **A team member activated OTTO Sites** without your knowledge.
- **A charge occurred that you believe was made in error** on the Search Atlas side.

## **How to Check Your OTTO Sites Status**

Before escalating a dispute, log in to your Search Atlas account and review your active OTTO Sites slots to confirm which sites are currently active or inactive. Note any sites that you believe should have been cancelled already, as this information will be useful when you contact support.

## **How to Remove an OTTO Sites Slot**

To prevent future charges, ensure all unwanted OTTO Sites slots are fully deactivated. Log in to your Search Atlas account, locate the OTTO Sites section, and follow the steps within the platform to remove any slots you no longer want. If you are unsure how to complete the removal or the option is not available to you, contact our support team for assistance — details are at the bottom of this article.

## **Eligibility for a Refund**

Search Atlas reviews refund requests for unauthorized or disputed charges on a case-by-case basis. If you believe you were charged in error, you should contact our support team directly. When reaching out, please have the following ready to speed up the review:

- Your account email address
- The approximate date and amount of the charge you are disputing
- A brief description of why you believe the charge was made in error (for example, a slot you thought was already cancelled)

A member of our team will review your account, verify the billing history, and determine whether a refund is applicable in your case.

## **Getting Help with Your Billing Dispute**

If you have identified an unexpected charge and need it reviewed or refunded, our support team can investigate your account and take the appropriate action. Please do not attempt to dispute the charge through your payment provider before contacting us, as we are often able to resolve billing issues more quickly on our end.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.