## **🔍 Overview**

Search Atlas reviews refund requests on a case-by-case basis; the exact refund window can vary and is not the same for every plan. Once this window has passed, refunds are not automatically granted. However, if you believe your situation involves unfulfilled product promises or misrepresented terms at the point of sale, you may submit a formal refund appeal for review by our team.

## **📋 Standard Refund Policy at a Glance**

- **Refund window:** varies by plan and situation - confirm your specific window with support
- **Eligible plans:** All subscription tiers, including annual PRO plans
- **Out-of-window requests:** Reviewed case by case; not automatically approved
- **Cancellations:** You may cancel your subscription at any time, but cancellation alone does not trigger a refund once your refund window has passed

## **⚠️ When You May Have Grounds for an Appeal**

Refund appeals submitted outside the standard window may be considered in specific circumstances. The following situations are taken seriously by our team:

- **Unfulfilled product promises:** Features or functionality that were explicitly described during the sales process but are not available or do not work as represented (for example, specific Website Studio capabilities)
- **Misrepresented onboarding terms:** Implementation call inclusions, scope, or conditions that were described differently from what was delivered
- **Material discrepancy between what was sold and what was delivered:** Any case where the product you received differs significantly from what was agreed upon at purchase

Simply being dissatisfied with the product, deciding it is not the right fit, or not using the platform does not typically qualify as grounds for an out-of-window refund appeal.

## **📝 How to Submit a Refund Appeal**

1. **Gather your documentation.** Before reaching out, collect any evidence that supports your claim. This may include sales call recordings, transcripts with your sales representative, screenshots of feature descriptions, or written communications about onboarding terms.
2. **Write a clear summary.** Prepare a concise explanation of your situation, including your subscription tier, purchase date, the specific promises or terms you believe were misrepresented, and the outcome you are requesting (for example, full refund and account cancellation).
3. **Contact our support team.** Share your summary and documentation with our team so your appeal can be reviewed and escalated to the appropriate internal team.
4. **Allow time for review.** Appeals involving billing and product representation are escalated to the appropriate internal team. Our team will communicate the outcome and any next steps.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.