## **🗺️ Overview**

Setting up a white label subdomain lets you present Search Atlas reports and dashboards under your own brand. This requires adding specific DNS records to your domain. One of the most common points of confusion is understanding which record types are needed and how to configure them correctly with your DNS provider. If you are running into issues with your white label subdomain not resolving, our support team can review your specific configuration and guide you through the correct setup.

## **📋 What DNS Records Do You Need?**

White label subdomain setup involves adding DNS records to your domain. The exact record type and target value required for your account will be confirmed by the Search Atlas support team, as configuration details vary by account. Before reaching out, it helps to have the following information ready:

- The subdomain you intend to use (e.g., **reports.youragency.com**)
- Your DNS provider (e.g., Cloudflare, GoDaddy, Namecheap, Route 53)
- Any error messages you are seeing in your DNS provider's control panel or in the Search Atlas platform
- A screenshot or description of any existing records on that subdomain

## **⚙️ General Steps to Add a DNS Record**

1. Log in to your DNS provider's control panel.
2. Navigate to the DNS settings for your domain.
3. Add the record type and value as instructed by the Search Atlas support team.
4. Save the record and allow time for DNS propagation.

## **☁️ Common Issues with Cloudflare**

If you are using Cloudflare as your DNS provider and are encountering errors when saving or activating your white label subdomain record, open the chat widget in the bottom-right corner of the platform and type **human teammate** to reach our support team. Provide the exact error message displayed in Cloudflare and the current state of your DNS records so our team can advise on the correct configuration for your setup.

## **🔍 What to Have Ready When You Contact Support**

- Your Search Atlas account email or project name
- The subdomain you are trying to configure
- Your DNS provider name
- The exact error message you are seeing (copy and paste it if possible)
- A description or screenshot of your current DNS records for that subdomain

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.