## **Overview**

Trend arrows in Search Atlas reports give you a quick visual signal — green for improvement, red for decline. Occasionally, customers notice that an arrow appears to show the wrong direction relative to the underlying metric number. This article explains what to check and steps you can take to resolve it.

## **Steps to Troubleshoot a Misaligned Trend Arrow**

Before contacting support, work through the following checks. Many cases of trend arrow misalignment can be resolved by adjusting your report settings directly.

1. **Check your date range and comparison period.** Open the report and review the date range selector. Confirm that the comparison period is set to what you intend — for example, if you are viewing the current week, make sure the comparison is set to the previous week rather than the previous year or a custom range you did not expect. A mismatch between these two windows is a common cause of arrows pointing in the unexpected direction.
2. **Review your widget or metric settings.** Open the settings for the specific widget or metric showing the misaligned arrow. Confirm that the metric direction is configured correctly for your use case. Some metrics should increase over time (higher is better) while others should decrease (lower is better). If this setting is incorrect, the arrow color and direction will appear inverted relative to what you expect.
3. **Refresh or reload the report.** If the arrow still appears misaligned after confirming your settings, refresh the page or reload the report to rule out a display rendering issue.
4. **Test with a different date range.** Switch to a different date range and then switch back to your original range. This can force the report to re-evaluate the comparison calculation and clear any stale display state.

## **If the Issue Persists**

If you have worked through the steps above and the trend arrow still shows the wrong direction, our support team will investigate your specific report setup. Please have the following ready before reaching out:

- **The name of the affected report** and the specific metric or widget showing the misaligned arrow.
- **The date range** you are currently using and the comparison period you expected the arrow to be based on.
- **A screenshot** of the misaligned arrow alongside the metric value, if possible.
- **When you first noticed the issue** — including an approximate date and time.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.