## **Why Is My Bill Higher Than Expected?**

If your monthly invoice is higher than your base subscription price, the most common reason is one or more **add-on services** attached to your account. These are optional features billed separately on top of your core plan.

If your invoice is higher than you expected, the difference typically comes from add-ons you activated — either during onboarding, through a plan upgrade prompt, or manually inside the platform.

## **What Are Add-On Services?**

Add-ons are recurring optional features that enhance your Search Atlas experience. Each add-on carries its own monthly fee, and all active add-ons are billed together with your base plan on your renewal date.

## **How Billing Works for Add-Ons**

Add-on charges are **recurring** — they renew automatically each billing cycle until you remove them. Here is how the billing cycle works:

1. Your base plan renews on the same date each month or year.
2. Any active add-ons are calculated and added to that renewal charge.
3. A single combined invoice is generated and charged to your payment method on file.
4. You receive a billing receipt to the email address registered on your account.

If you added a service mid-cycle, you may also see a **prorated charge** on your next invoice to cover the partial period between activation and your renewal date.

## **How to Review and Remove Active Add-Ons**

To identify which add-ons are contributing to your bill and remove any you no longer need, navigate to the **Billing** or **Subscription** section of your account settings. From there you can view a breakdown of active add-ons and their individual costs, as well as your invoice history showing past charges.

If you are unable to locate the add-on causing the unexpected charge, or if you need assistance removing it, please reach out to our support team. When escalating, have the following ready to speed up resolution:

- Your account email address
- The approximate charge amount and the date it appeared on your invoice
- The name of the add-on or service you believe is causing the charge, if known

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.