## **Overview**

When you activate White Label in Search Atlas, you can create **child accounts** for your clients. Each child account gives a client access to their own branded portal — without exposing your agency dashboard, other clients' data, or your internal settings. This article explains how child accounts work, how OTTO projects are managed across your plan, and what to prepare if you need help from our team.

## **Prerequisites Before You Start**

- Your White Label add-on must be active on your Search Atlas account.
- You need an active subscription plan that includes OTTO SEO activations.
- The client's domain should already exist as a project in your main dashboard before assigning it to a child account.

## **How Child Accounts Work**

Child accounts are created and managed from your main Search Atlas agency dashboard, within the White Label settings area. When setting up a child account, you provide the client's details and select which projects from your dashboard they should have access to. Your client then logs in through your branded portal URL and sees only the projects assigned to them — your agency dashboard, billing information, other clients, and internal tools remain completely hidden from their view.

If you are unsure which steps or options are available in your specific plan or White Label configuration, our support team can walk you through the exact workflow for your account.

## **OTTO Projects and Plan Coverage**

OTTO SEO projects live on your **main agency account** and are tied to your subscription plan's activation limit. When you assign a project to a child account, the client can view OTTO recommendations and progress inside their branded portal — but the OTTO activation itself remains counted against **your plan**, not a separate child account plan.

To give a child account access to an OTTO-activated project, first confirm the project already has OTTO activated in your main dashboard. If not, activate it first using one of your available OTTO slots. Then, within your White Label settings, assign that project to the relevant client account so they can see it inside their branded portal.

**Important:** OTTO activations cannot be transferred from your main account into a child account as a standalone activation. The activation count and management remain at the agency account level.

## **What to Have Ready When Contacting Support**

If you run into issues setting up child accounts or assigning OTTO projects, please have the following ready before reaching out:

- Your agency account email and the client's email address.
- The project name or domain you are trying to assign.
- A description of any error message you see, including the exact wording.
- The step in the process where you encountered the issue.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.