## **🧭 Overview**

If you cleared your browser cache and are now seeing an invitation screen — even though you have an active PRO plan and were already invited — you are most likely entering the platform through the wrong URL. This is the most common cause of this issue and does not mean your account has been deactivated or that you need a new invitation.

## **🔍 Why This Happens**

Search Atlas has two distinct entry points:

- **Home page URL** — the public-facing marketing page. Arriving here after a cache clear can trigger the invitation screen even for active accounts.
- **Login page URL** — the correct entry point for existing subscribers. This takes you directly to the authentication screen tied to your account.

When your browser cache is cleared, saved session data and redirects are removed. If you then navigate to the home page URL instead of the login page, the platform cannot detect your existing session and defaults to an invitation or sign-up flow. Your account and subscription remain fully intact — the issue is purely about how you are arriving at the platform.

## **✅ How to Fix It Right Now**

1. Close the tab showing the invitation screen.
2. Open a new tab and go directly to **app.searchatlas.com/login** (the dedicated login page, not the home page).
3. Enter your registered email address and password.
4. Click **Sign In**. You should be taken straight into your dashboard without any invitation prompt.

If you have the platform bookmarked, update that bookmark to point to the login page URL so this does not happen again after future cache clears.

## **🚫 What Not to Do**

- **Do not accept a new invitation** if one is shown — this can create a duplicate or conflicting account state.
- **Do not ask your account owner to re-invite you** until you have confirmed the login page URL does not resolve the issue.
- **Do not use a search engine result link** to reach the platform, as these often point to the public home page rather than the login page.

## **🔄 If the Invitation Screen Still Appears After Using the Login URL**

In rare cases, residual browser data may persist. Work through these steps in order:

1. Clear your cache and cookies one more time, then go directly to **app.searchatlas.com/login** — do not visit any other Search Atlas page first.
2. Try an incognito or private browsing window and navigate to the login page URL.
3. Try a different browser entirely.
4. Disable any browser extensions (ad blockers, VPNs, or privacy tools) that may be interfering with session handling, then attempt to log in again.

## **⚙️ Verifying Your Account Status**

Once you are logged in successfully, you can confirm your subscription is active and your team access is intact:

- Click your **avatar** in the top-right corner of the platform.
- Select **Team Members** from the dropdown, or navigate to **/settings**.
- Confirm your account appears with the correct role and that your PRO plan is listed as active.

If your plan or team membership does not appear as expected after logging in via the correct URL, there may be a separate account issue that requires investigation.

## **🛡️ Preventing This in the Future**

- Always bookmark **app.searchatlas.com/login** as your saved entry point.
- After any cache or cookie clear, consciously navigate to the login page URL rather than searching for Search Atlas or clicking a home page link.
- If you use a password manager, verify it is saving the login page URL and not the home page URL.

## **💬 Still Need Help?**

If you have followed all the steps above and are still seeing the invitation screen, or if your subscription details do not appear correctly after logging in, please reach out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.