## **🔍 What Is a Legacy Add-On Charge?**

A **legacy add-on** is a feature or service bundle that was attached to your original Search Atlas subscription before you switched to a new plan. When you upgrade or migrate to an annual plan, your core subscription changes — but certain add-ons that were purchased separately may remain active on their own independent billing cycle.

This means you could see a recurring charge (for example, **$200/month**) that appears separate from your annual plan payment. This is not a duplicate charge — it reflects an add-on that is still active and has not yet been cancelled or merged into your new plan.

## **📦 What Are You Getting for This Charge?**

Legacy add-ons typically include one or more of the following premium features that were purchased in addition to your base plan:

- **Extra user seats** beyond your plan's default allowance
- **Additional workspace or project slots** for managing more client sites
- **Expanded keyword tracking limits** above your standard quota
- **White-label reporting** or branded dashboard access
- **Priority support or onboarding packages** purchased at signup

If you are unsure exactly which add-on is generating the charge, you can review your active subscriptions in your account billing settings before contacting support.

## **⚙️ How to Review Your Active Add-Ons**

1. Click your **avatar** in the top-right corner of the platform.
2. Navigate to **Billing** — it's a separate item in the avatar dropdown (not nested under Settings).
3. Look for any line items listed separately from your annual plan — these are your active add-ons.
4. Note the name, price, and renewal date of each add-on so you have full context before taking action.

## **💡 Common Reasons This Charge Continues After Switching Plans**

- **Add-ons are independent subscriptions.** Switching your base plan does not automatically cancel separately purchased add-ons.
- **Billing cycles do not always align.** Your annual plan and your legacy add-on may renew on different dates, causing them to appear as separate charges.
- **The add-on may duplicate a feature now included in your new plan.** If your annual plan already includes a feature previously purchased as an add-on, you may be paying for it twice — this is something our team can correct with an account credit.

## **🛠️ How to Request a Credit or Cancel a Legacy Add-On**

If you believe you have been charged for a legacy add-on that is no longer needed, duplicates a feature in your current plan, or was not cancelled during your plan migration, our billing team can review your account and issue a credit where applicable. Follow these steps:

1. Gather your billing details: the charge amount, the approximate date it first appeared, and the name of the add-on if visible in your settings.
2. Open the **chat widget** in the bottom-right corner of the platform.
3. Type **human teammate** to be connected with a member of our team.
4. Share your billing details and explain that you are disputing a legacy add-on charge.
5. Our team will review your account history, confirm what the add-on covers, and process a credit or cancellation as appropriate.

## **✅ What to Expect After Submitting Your Request**

Once our team reviews your case, one of the following outcomes will apply:

- **Credit issued:** If the charge overlaps with your current annual plan, a prorated credit will be applied to your account and reflected on your next invoice.
- **Add-on cancelled:** If you no longer need the feature, the add-on will be cancelled and future charges will stop at the end of the current billing period.
- **Clarification provided:** If the add-on covers a feature not included in your annual plan, our team will explain exactly what you are receiving so you can make an informed decision.

Credits are typically applied within **1–3 business days** and will appear on your next billing statement.

## **💬 Need Immediate Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.