## **🔍 Overview**

When you send a client an authorization link to connect their Google account, it can sometimes appear as though nothing happened — their Google Business Profile (GBP) does not show up in your Integrations tab even after they confirm they've completed the login. This article explains the most common reasons this occurs and walks you through how to fix it.

## **⚙️ How the GBP Authorization Flow Works**

When you initiate a GBP integration for a client, Search Atlas generates a unique authorization link. Your client must:

1. Open the link in a browser where they are logged into the **correct Google account** — the one that owns or manages their GBP listing.
2. Grant the requested permissions on the Google consent screen.
3. Reach the confirmation page, which indicates the authorization was successful.

Only after all three steps are completed will the connected account appear in your Integrations tab. If any step is skipped or completed incorrectly, the integration will not register.

## **⚠️ Common Reasons the Integration Does Not Appear**

- **Wrong Google account used:** The client was logged into a personal Gmail account instead of the Google account that manages their GBP. The authorization must be completed from the account that has Owner or Manager access to the listing.
- **Permissions not fully granted:** The client clicked through the consent screen without accepting all requested permissions. Google requires full permission approval for the integration to activate.
- **Link opened while already logged into a different account:** If the client's browser had a different Google account active, the authorization may have been granted to the wrong account.
- **Link expired or was reused:** Authorization links are time-sensitive. If the client waited too long or tried to use the link more than once, it may no longer be valid.
- **Browser or cookie issue:** Cached sessions or browser extensions can interfere with the Google consent flow, causing it to fail silently.

## **🛠️ Step-by-Step Troubleshooting**

1. **Confirm the correct Google account:** Ask your client to verify which Google account manages their GBP. They can check this by visiting **business.google.com** and confirming they are logged in with the right account before clicking the authorization link.
2. **Generate a new authorization link:** Go to your Integrations tab in Search Atlas and revoke or remove the pending connection if one exists, then generate a fresh authorization link to send to your client.
3. **Ask the client to use an Incognito or private window:** This clears any cached Google sessions and ensures the browser is using only the account they actively log into during the process.
4. **Walk through the consent screen together:** If possible, have the client share their screen or confirm step by step that they clicked **Allow** (not Skip or Cancel) on every permission prompt.
5. **Refresh your Integrations tab:** After the client confirms completion, wait up to two minutes and then do a full page refresh. Newly authorized accounts can take a short moment to propagate.
6. **Check for multiple Google accounts:** If the client manages several Google accounts, make sure they are not switching between accounts mid-flow. The entire process should be completed within a single account session.

## **✅ How to Confirm the Integration Is Active**

Once the authorization is completed correctly, the connected Google account will appear in your **Integrations** tab with a green status indicator. You will then be able to select the associated GBP listing and attach it to the relevant project. If the account appears but no GBP listing is shown, the Google account used may not have access to any verified listings — confirm with your client that their listing is active and linked to that account.

## **💡 Tips to Prevent This Issue in the Future**

- Include clear instructions with the authorization link — let clients know they must use the specific Google account tied to their GBP, not their personal Gmail.
- Recommend clients complete the authorization on a desktop browser in an Incognito window for the most reliable experience.
- Follow up with clients promptly after sending the link, as links can expire if left unused.

## **🙋 Still Need Help?**

If you have followed all the steps above and the integration is still not appearing, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.