## **💡 Why Did I See an Unexpected Charge?**

Search Atlas offers an optional automatic top-up for Universal Credits to help ensure your workflows are never interrupted when you run low. Automatic top-up is **off by default** and can only be enabled or changed by an account admin. When enabled, if your Universal Credits balance drops below the admin-set trigger threshold (default 5,000 credits), the system charges your saved payment method the admin-set top-up amount and adds the credits.

This can happen even if you still have some credits remaining. The top-up is triggered whenever your balance falls below the configured threshold, not just at zero. Auto top-up turns itself off after 3 consecutive failed charges.

## **🔍 What Triggers an Automatic Top-Up?**

- **Low-balance threshold:** A top-up fires when your Universal Credits balance falls below the admin-set trigger threshold (default 5,000).
- **Scheduled or bulk tasks:** Running large jobs can rapidly deplete credits and trigger a top-up.
- **Note:** OTTO site top-ups are never added automatically — they must be purchased manually by the customer.

## **⚙️ How to View All Active Subscriptions on Your Account**

1. Log in to your Search Atlas account.
2. Click your **profile icon** in the top-right corner.
3. Select **Billing** from the dropdown menu, then open **Plans & Top-ups**.
4. Review the **Plans & Top-ups** page to see your plan, renewal date, and the **Add-on** button.
5. Check the **Activity Log** tab (Avatar → Billing → Activity Log) to see a full log of past charges, including automatic top-ups.

Each line item will show the charge amount, date, and the specific quota or feature it was applied to. This gives you a clear picture of what is active and what is driving costs.

## **🛠️ How to Prevent Automatic Charges**

You have full control over automatic top-up behaviour. Follow these steps to adjust or disable it:

1. An account admin should go to the **Billing dashboard**.
2. Locate the **Plans & Top-ups** tab.
3. Toggle the setting **off** to disable automatic charges entirely, or adjust the **trigger threshold** (1,000 to 20,000 credits) so top-ups fire less frequently.
4. You can also change the **top-up amount** charged each time.
5. Save your changes to apply them immediately.

**Important:** If you disable auto top-up, some features may pause or fail when your credits are exhausted. Make sure you monitor your balance manually or set calendar reminders to add credits before they run out.

## **📊 Tips for Managing Your Credit Balance**

- Set your auto top-up threshold **lower than your typical daily usage** to avoid surprise charges mid-task.
- Review your **Billing History** monthly to spot any unexpected patterns.
- If you use bulk tools or scheduled reports regularly, consider purchasing a **larger credit bundle** upfront to reduce the frequency of automatic top-ups.
- Check whether any **add-on subscriptions** or **feature-specific quotas** have their own separate top-up settings — each may need to be configured independently.

## **🔒 Is My Payment Information Secure?**

Yes. Search Atlas processes all payments through a **PCI-compliant payment provider**. Your card details are never stored directly on our servers. All automatic charges use the payment method you have on file, which you can update at any time in the **Billing** section of your account.

## **🙋 Still Have Questions?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.