## **🧭 Overview**

When you share an authorization link with a client and they confirm they've signed in, their Google Business Profile (GBP) account should appear in your Integrations tab. If it doesn't, the issue usually comes down to one of five common causes: sync delays, incomplete authorization, account mismatch, permission gaps, or a cached browser session. Work through the steps below in order to identify and resolve the problem quickly.

## **⏱️ Step 1: Wait for the Sync Delay**

After a client completes authorization, Search Atlas needs a short period to sync the connection. Before troubleshooting further, confirm the following:

- At least **5–10 minutes** have passed since the client confirmed they logged in.
- You have refreshed your Integrations tab after waiting.

If the account still does not appear after 10 minutes, move to Step 2.

## **✅ Step 2: Confirm the Authorization Was Fully Completed**

Clients sometimes close the browser tab before the authorization process finishes. Ask your client to confirm they completed **every screen** in the sign-in flow, including any Google permission approval screens that appeared after entering their password.

A fully completed authorization ends with a confirmation message or a redirect back to the Search Atlas page — **not** simply reaching the Google login screen. If they are unsure, ask them to complete the authorization again using the same link you sent.

## **👤 Step 3: Check for an Account Mismatch**

This is one of the most common causes of missing accounts. Your client may have signed in with a personal Google account instead of the account that manages their GBP listing.

Ask your client to verify:

- They signed in with the Google account that has **Owner or Manager access** to the GBP listing.
- They did not accidentally use a secondary or personal Google account.

If they signed in with the wrong account, send the authorization link again and ask them to sign out of all Google accounts in their browser first, then sign in with the correct one.

## **🔐 Step 4: Verify Google Account Permissions**

Even if the client signed in with the correct account, the GBP listing may not appear if their permission level is too low. Search Atlas requires at least **Manager-level access** to a GBP location to sync it.

Ask your client to check their GBP access level by visiting **business.google.com** and confirming they can see and manage the relevant location. If they only have basic access, the GBP owner will need to upgrade their permission before re-authorizing.

## **🗑️ Step 5: Clear Browser Cache and Retry**

A cached Google session in the client's browser can cause the authorization to silently fail or connect the wrong account. Ask your client to do the following before attempting authorization again:

1. Clear browser cookies and cache, or open a **private/incognito window**.
2. Sign out of all Google accounts.
3. Open the authorization link you sent and sign in fresh with the correct Google account.
4. Complete all permission approval screens until they see a confirmation or redirect.

After they finish, wait 5–10 minutes and refresh your Integrations tab.

## **🔄 Step 6: Re-send the Authorization Link**

If none of the steps above resolved the issue, generate a fresh authorization link by going to the top-right avatar menu → Settings → Integrations → Share links → Individual links, and copying the Google Business Profile link from the modal. Send it to your client again. Older links can occasionally expire or encounter session conflicts. A new link starts the process cleanly.

## **🚦 Quick Diagnostic Reference**

Use this reference to match your symptom to the most likely cause:

- **Account missing immediately after authorization** — Likely an incomplete auth flow or sync delay. Wait 10 minutes and refresh.
- **Account missing after 10+ minutes** — Likely an account mismatch or permission issue. Confirm the correct Google account was used.
- **Authorization appears to complete but nothing syncs** — Likely a cached browser session. Ask client to retry in incognito mode.
- **Client sees no GBP locations after signing in** — Likely wrong Google account or insufficient permissions on the GBP listing.
- **Issue repeats after multiple attempts** — Re-send a fresh authorization link and contact support if the problem persists.

## **💬 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.