## **🧾 Step 1: Confirm Your Purchase Was Successful**

After completing payment for the 5-day SEO challenge, you should receive an automated **payment confirmation email** within a few minutes. This email confirms that your $27 payment was processed and your spot has been reserved.

Check the following before assuming something went wrong:

- Look in your **spam or junk folder** — confirmation emails sometimes land there.
- Make sure you checked the inbox associated with the email address used at checkout.
- Search for emails from **Search Atlas** or with the subject line containing **"SEO Challenge"**.

## **📬 Step 2: Understand When Access Details Are Sent**

Access details for the 5-day SEO challenge are **not always delivered immediately after purchase**. Here is what you should expect:

- **Purchase confirmation:** Sent within minutes of a successful payment.
- **Enrollment and access email:** Sent closer to the **official challenge start date**. If you purchased in advance, you will receive your access details within **24–48 hours before the challenge begins**.
- **Challenge materials and links:** Delivered on or before **Day 1 of the challenge**, so you are ready to start on time.

If you purchased on or after the challenge start date, access details are typically delivered **within 24 hours of your purchase**.

## **📧 Step 3: Know What the Access Email Contains**

When your enrollment email arrives, it will include:

- A **direct link** to access the challenge content or platform
- Your **login credentials** or instructions to create an account (if applicable)
- A **schedule or overview** of what each of the 5 days covers
- Any **materials, resources, or prep steps** you need before Day 1

## **🔍 Step 4: What To Do If You Haven't Received Access**

If you purchased the SEO challenge and have not received your access details within the expected timeframe, follow these steps:

1. Check your **spam, junk, and promotions folders** for any emails from Search Atlas.
2. Verify the **email address** you used at checkout — a typo at purchase can cause delivery failures.
3. Wait until **24–48 hours before the stated challenge start date** if you purchased in advance, as access emails are sent closer to the start.
4. If the challenge start date has already passed and you still have no access, **contact our support team immediately** using the steps below.

## **✅ Quick Reference: Access Timeline Summary**

- **Purchased before the start date:** Access email arrives 24–48 hours before Day 1.
- **Purchased on or after the start date:** Access email arrives within 24 hours of purchase.
- **Payment confirmation:** Always sent within minutes — check spam if not received.

## **💬 Still Need Help?**

If you have followed the steps above and still cannot access your SEO challenge, our team is ready to assist you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

Please have the following ready to speed up the process:

- The **email address** used at checkout
- Your **payment confirmation** or transaction ID
- The **date of purchase** (e.g., July 21)