## **🔍 Overview**

On the Search Atlas Pro Plan, you are entitled to add up to a set number of website projects to your dashboard. If you are seeing fewer available slots than expected — for example, only 2 sites instead of 3 — this is almost always caused by a billing or account status issue rather than a platform bug. This article explains the most common causes and how to fix them.

## **⚙️ Common Reasons Your Quota Appears Reduced**

- **Payment failure or expired card:** If a recent invoice was not collected successfully, Search Atlas may temporarily restrict account features, including the ability to add new website projects, until the balance is cleared.
- **Billing cycle gap:** Accounts that recently upgraded, downgraded, or renewed may experience a short delay before the new quota is fully reflected in the dashboard.
- **Duplicate or legacy workspace:** If your team has more than one Search Atlas workspace, the Pro Plan entitlement may be applied to a different workspace than the one you are currently using.
- **Seat or plan mismatch:** Occasionally, a plan change processed mid-cycle can cause the dashboard to display the previous plan's limits until the next billing refresh.

## **🛠️ Steps to Resolve the Issue**

1. **Check your billing status.** Go to your account menu in the top-right corner of the platform (click your avatar) and navigate to **Settings → Billing**. Confirm that your current plan shows as **Pro** and that your most recent invoice is marked **Paid**. If there is a failed payment, update your payment method and settle any outstanding balance.
2. **Verify you are in the correct workspace.** If your organisation has multiple workspaces, confirm you are logged into the workspace that holds the Pro Plan subscription. You can check this in **Team Members** (top-right avatar menu).
3. **Refresh your session.** After resolving any billing issue, log out of Search Atlas completely and log back in. This forces the platform to reload your current plan entitlements and quota limits.
4. **Wait up to 15 minutes.** In some cases, quota updates propagate within a few minutes after a payment is confirmed. If your dashboard still shows the incorrect number of site slots, wait briefly and then hard-refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
5. **Attempt to add the website project again.** Once billing is confirmed and your session is refreshed, navigate to your dashboard and try adding the third website project. The option should now be available.

## **📊 What the Pro Plan Includes**

The Search Atlas Pro Plan includes a defined number of website project slots as outlined at the time of your subscription. If you need to add more website projects beyond your current plan's limit, you can upgrade your plan or purchase additional project slots directly from the **Billing** section (account menu, person icon, top-right) of your account.

## **💡 Tips to Avoid This Issue in the Future**

- Keep your payment method up to date in **Billing** (account menu, person icon, top-right) to prevent automatic restrictions triggered by failed payments.
- If you manage multiple workspaces, designate one team member as the billing admin to ensure invoices are monitored consistently.
- After any plan change, log out and back in to ensure your dashboard reflects the latest quota immediately.

## **🆘 Still Seeing the Wrong Quota?**

If you have followed all of the steps above and your Pro Plan dashboard still shows fewer website project slots than your plan entitles you to, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.