## **🔍 Overview**

You may notice that your Local SEO Generation quota still shows remaining points — for example, 3,515 out of 5,400 — yet you receive an out-of-quota error when attempting to generate a review reply or other Local SEO content. Refreshing the page or logging out does not resolve the issue. In most cases, this is caused by a **payment failure on your account**, which temporarily suspends access to quota-based features even when points appear to be available.

## **⚙️ Why This Happens**

Search Atlas links quota access to your account's billing status. When a payment attempt fails — due to an expired card, insufficient funds, or a bank-side decline — the platform places a hold on feature usage to protect your account. The quota counter continues to display your remaining points, but the system blocks new generations until the billing issue is resolved. This is expected behavior designed to keep your account in a consistent state.

## **🛠️ How to Fix the Issue**

1. **Check your billing status.** Navigate to your account settings and open the Billing or Subscription section. Look for any alerts, failed payment notices, or past-due invoices.
2. **Update your payment method.** If your card has expired or was declined, add a new card or update the existing one. Make sure the billing address matches what your bank has on file.
3. **Retry the payment.** Once your payment details are updated, use the option to retry or pay the outstanding balance. Your account will return to active status as soon as the payment is successfully processed.
4. **Verify quota access is restored.** Go to **Left sidebar → Local → Reviews (GBP Reviews)** and attempt to generate a review reply again. The out-of-quota error should no longer appear if the payment was successful.

## **✅ Confirming Everything Is Working**

After resolving the payment issue, confirm that your Local SEO features are fully accessible:

- Navigate to **Left sidebar → GBP Projects → Overview** to check your project dashboard loads correctly.
- Go to **Left sidebar → Local → Reviews (GBP Reviews)** and attempt to generate a review reply using your remaining points.
- Verify your quota counter reflects the correct remaining balance and that no error messages appear.

If your quota balance looks incorrect after the payment is resolved, allow a few minutes for the system to sync, then refresh your browser.

## **🚫 What Does Not Fix This Issue**

The following steps will **not** resolve an out-of-quota error caused by a payment failure:

- Refreshing the page or clearing your browser cache
- Logging out and back in
- Switching browsers or devices
- Waiting for the quota to reset

These actions do not change your account's billing status, so the block remains in place until the payment issue is addressed.

## **💡 Tips to Prevent This in the Future**

- **Keep your payment method up to date.** Update your card details before the expiry date to avoid automatic payment failures.
- **Enable billing notifications.** Make sure the email address on your account is active so you receive payment failure alerts promptly.
- **Check your account status regularly.** A quick visit to the Billing section each month can help you catch issues before they affect your workflow.

## **🙋 Still Seeing the Error?**

If your payment has been successfully processed but you are still seeing the out-of-quota error, or if you are unable to locate the billing settings on your account, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.