## **🧩 What Is This Issue?**

After installing the Search Atlas tracking pixel on your WordPress site, the platform may continue to show the pixel as **not detected** or **unverified** even though you have already added it correctly. This delay is most commonly caused by an active **site audit crawl** running in the background, which temporarily prevents the system from confirming the pixel's presence.

## **🔎 Why Does This Happen?**

Search Atlas verifies your pixel by crawling your website. If a site audit crawl is already in progress when you install or check the pixel, the verification process queues behind it. Until the crawl completes, the pixel status will not update — even if the pixel is installed perfectly. This is expected platform behaviour and not a sign that your installation is broken.

## **✅ How to Confirm Your Pixel Is Installed Correctly**

Before waiting for the platform to update, manually verify the pixel is live on your site by following these steps:

1. Open your WordPress site in a browser (for example, **mipcare.com**).
2. Right-click anywhere on the page and select **View Page Source**.
3. Press **Ctrl + F** (Windows) or **Cmd + F** (Mac) to open the search bar.
4. Search for your **Search Atlas pixel ID** or the pixel script snippet.
5. If the snippet appears in the source code, your pixel is installed correctly and the platform will confirm this once the crawl finishes.

If the snippet does **not** appear in the page source, the pixel may not have been saved properly. See the reinstallation steps below.

## **⏱️ How Long Should I Wait?**

In most cases, pixel status updates within **a few hours** after the site audit crawl completes. If more than **24 hours** have passed and the status still shows as unverified, proceed to the troubleshooting steps below.

## **🛠️ Troubleshooting Steps**

1. **Check the pixel is saved in WordPress.** Go to your WordPress dashboard, navigate to the plugin or theme section where you added the pixel snippet, and confirm the code is still present and saved.
2. **Clear your WordPress cache.** If you use a caching plugin such as WP Rocket, W3 Total Cache, or LiteSpeed Cache, clear all cached files after installing the pixel. A cached version of your site may hide the pixel from the crawler.
3. **Disable conflicting plugins temporarily.** Security or performance plugins can sometimes block external crawlers. Temporarily disable them and re-trigger a pixel check.
4. **Re-verify from the platform.** Go to **Left sidebar → OTTO SEO → SEO Automation** (URL: **/seo-automation-v3**) and locate your site's pixel settings. Use the **Re-verify** or **Check Again** option if available to trigger a fresh verification crawl.
5. **Confirm no site audit is running.** Go to **Left sidebar → Site Metrics (Site Explorer)** (URL: **/site-explorer/list**) and check whether a crawl is currently active for your domain. If one is running, wait for it to finish before re-checking pixel status.

## **💡 Tips to Avoid This Issue in Future**

- Install or update your pixel **outside of scheduled crawl windows** to get faster verification.
- Always clear your site cache immediately after adding or updating the pixel snippet.
- Use the page source method described above as a quick first check before contacting support.

## **🆘 Still Need Help?**

If you have followed all the steps above and the pixel status is still not updating after 24 hours, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.