## **🗺️ Overview**

If you saw a Search Atlas dashboard in a screenshot, a webinar, or shared by another user but cannot find it in your own account, you are not alone. Dashboard visibility depends on your current plan, feature rollout status, and account permissions. This article explains the most common reasons for missing dashboards and what you can do about it.

## **🔎 Where to Find Your Dashboards**

Before assuming a dashboard is missing, confirm you are looking in the right place. Here is where to find the main sections in Search Atlas:

- **Home Dashboard:** Click **Home** in the top navigation bar or go to **/home**.
- **Site Explorer:** In the left sidebar, click **Site Metrics (Site Explorer)** (URL: **/site-explorer/list**). From here you can navigate to sub-sections including:

  - **Keyword Magic** — Left sidebar → Keywords → Keyword Magic
  - **Rank Tracker** — Left sidebar → Keywords → Rank Tracker
  - **Keyword Gap** — Left sidebar → Keywords → Keyword Gap

If you still cannot locate a specific dashboard after checking these paths, continue reading for the most likely causes.

## **📋 Common Reasons a Dashboard Is Not Visible**

## **🚀 Feature Is Part of a Phased Rollout**

Search Atlas regularly releases new features and dashboards to customers in stages. This means a feature you see in a screenshot or announcement may not yet be available in your account. Phased rollouts allow the team to monitor performance and gather feedback before releasing to all users. If a new dashboard was announced recently, it may arrive in your account within days or weeks.

## **💼 Your Plan Does Not Include the Feature**

Some dashboards and tools are only available on specific Search Atlas plans. If the dashboard you saw was shared by a user on a higher-tier plan, it may not be included in your current subscription. To check what is included in your plan, click your profile icon and review your subscription details, or contact support to ask about an upgrade.

## **🔑 Account Permissions or User Role**

If your account is managed by an agency or another team member, your user role may restrict access to certain dashboards. An account owner or administrator can adjust permissions for individual users. Ask your account admin to review your role settings if you believe this applies to you.

## **🔄 Cache or Browser Issue**

Occasionally, a dashboard that was recently added to your plan does not appear due to a browser cache issue. Try the following steps to rule this out:

1. Log out of Search Atlas completely.
2. Clear your browser cache and cookies.
3. Log back in and navigate to the relevant section again.
4. If the problem persists, try a different browser or an incognito/private window.

## **⚙️ What to Do Next**

Follow these steps to resolve your access issue quickly:

1. **Confirm the navigation path** — use the paths listed above to make sure you are looking in the correct location.
2. **Check your plan** — review your subscription to see whether the feature is included.
3. **Contact your account admin** — if you are a sub-user, ask your admin to review your permissions.
4. **Wait for the rollout** — if the feature was recently announced, it may be on its way to your account soon.
5. **Reach out to support** — if none of the above explains the issue, our team can check your specific account status.

## **💡 Tips to Stay Up to Date on New Features**

- Follow Search Atlas product announcements and release notes for the latest feature updates.
- Check the Search Atlas blog and webinar library where new dashboards are often previewed before a full release.
- Review your plan regularly to ensure it includes the tools your workflow requires.

## **🛠️ Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.