## **🔍 Overview**

When building a report in Report Builder, you may notice that your Google Business Profile (GBP) appears as **not verified**, even though it is verified inside the platform. This prevents you from selecting the profile and adding it to your report. This article explains why this happens and walks you through the steps to fix it.

## **💡 Why This Happens**

Report Builder checks the verification status of your GBP at the time the report is being built. If your profile was verified recently, or if there is a sync delay between the Local section and Report Builder, the verification status may not have updated yet. In some cases, the connection between your GBP project and Report Builder needs to be refreshed manually.

## **✅ Step 1 — Confirm Your GBP Is Verified in Local**

1. In the left sidebar, click **Local**.
2. You will land on the GBP Projects page (**/gbp-galactic/gbp-projects**).
3. Locate the Google Business Profile you want to use in your report.
4. Confirm that the profile shows a verified status. If it does not, complete the GBP verification process before continuing.

## **🔄 Step 2 — Refresh the Profile Connection**

1. While still in the **GBP Projects** section, click into the GBP project that is showing as unverified in Report Builder.
2. Navigate to **GBP Projects → Overview** for that project.
3. Allow the page to fully load so the platform can sync the latest verification data.
4. Wait 1–2 minutes, then proceed to Report Builder.

## **📊 Step 3 — Retry in Report Builder**

1. In the left sidebar, click **Reports**. This opens the Report Builder projects list (**/report-builder/projects-list**).
2. Open the report you are working on, or create a new one.
3. Attempt to select your Google Business Profile again.
4. If the profile now shows as verified, you can proceed to add it to your report.

## **🛠️ Still Showing as Unverified?**

If your GBP is confirmed verified in the Local section but still appears unverified in Report Builder after following the steps above, try the following:

- **Hard refresh your browser** by pressing **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to clear any cached page data.
- **Log out and log back in** to force the platform to reload your account data and sync the latest verification status.
- **Try a different browser** to rule out a browser-specific caching issue.

## **⚠️ Important Notes**

- Verification status syncs between Local and Report Builder may take a few minutes after a profile is first verified.
- Only GBP profiles that are fully verified and connected to a Local project will be selectable in Report Builder.
- If you have multiple GBP profiles, make sure you are selecting the correct one — profile names can look similar if you manage several locations.

## **🆘 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.