## **🔍 Overview**

If Atlas Brain is displaying an **"Insufficient Hyperdrive Credits"** error even though you believe your account has enough credits, you are not alone. This issue typically occurs when a recent top-up has not yet reflected in your available balance, or when there is a temporary sync delay between your credit account and the Atlas Brain engine. This article explains why this happens and walks you through the steps to resolve it.

## **⚡ What Are Hyperdrive Credits?**

Hyperdrive Credits (HDC) are the currency used to power Atlas Brain actions within Search Atlas. Each task or AI-driven operation consumes a set number of credits. When your balance drops too low, Atlas Brain will pause and display an insufficient credits error to prevent incomplete or failed operations.

## **🛠️ Common Causes of the Discrepancy**

- **Top-up processing delay:** After purchasing or adding Hyperdrive Credits, there can be a short processing window before the new balance is reflected in Atlas Brain.
- **Cache sync lag:** Your account dashboard and Atlas Brain may briefly show different balances while the system syncs.
- **Pending transactions:** A credit purchase that is still being verified by the payment processor will not appear as available until the transaction is confirmed.
- **Session-level caching:** If you were already logged in when a top-up was processed, your active session may still be reading the old balance.

## **✅ Step-by-Step: How to Resolve the Error**

1. **Check your current HDC balance.** Navigate to Avatar → Billing → Plans & Top-ups (Billing) to view your Hyperdrive Credits quota. Note the exact number displayed — for example, 75 HDC.
2. **Confirm your top-up was completed.** Go to your billing or payment history and verify that the top-up transaction shows a status of **Completed** or **Confirmed**. If it shows **Pending**, wait up to 15 minutes for the payment processor to finalize it.
3. **Refresh your session.** Log out of Search Atlas completely, then log back in. This forces your session to pull the latest credit balance from the server rather than a cached value.
4. **Hard-refresh the page.** After logging back in, press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to clear any locally cached page data.
5. **Re-check your HDC balance.** Return to Avatar → Billing → Plans & Top-ups (Billing) and confirm whether the updated balance is now showing. If a top-up was completed, it should now be reflected.
6. **Retry the Atlas Brain action.** Once your balance is confirmed and correct, return to the task that triggered the error and try running it again.

## **⏱️ How Long Does a Top-Up Take to Reflect?**

In most cases, Hyperdrive Credits are added to your account within **a few minutes** of a successful payment. However, in some situations — particularly during high-traffic periods or when using certain payment methods — the update may take up to **15–30 minutes**. If your balance has not updated after 30 minutes and your payment history confirms the transaction is complete, this may indicate an account-level sync issue that requires manual investigation.

## **💡 Tips to Prevent This Issue**

- Top up your Hyperdrive Credits **before** your balance reaches zero to avoid interruptions to Atlas Brain workflows.
- Always wait for a payment confirmation email before assuming credits have been added.
- Avoid running large Atlas Brain tasks immediately after a top-up — give the system 2–3 minutes to sync the new balance.
- Regularly monitor your HDC balance via Avatar → Billing → Plans & Top-ups (Billing), especially before scheduling bulk operations.

## **🆘 Still Seeing the Error?**

If you have followed all the steps above and Atlas Brain is still reporting insufficient Hyperdrive Credits despite a confirmed top-up, there may be an account-level issue that our team needs to investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.