## **🔍 Why Your Subscription Shows as Expired**

If you see a message saying your subscription has expired, the most common cause is a **failed payment**. This can happen for several reasons:

- Your credit or debit card has expired
- Insufficient funds at the time of billing
- Your bank declined the charge (sometimes due to fraud protection)
- Your card details have changed since you first subscribed
- Your billing address does not match your card records

When a payment fails, your subscription goes past due while the payment is retried. You keep dashboard access during this time, but quota for the unpaid period is not renewed, so quota-consuming actions can be restricted until the payment goes through.

## **✅ How to Restore Your Subscription**

Follow these steps to update your payment details and reactivate your account:

1. Log in to your **Search Atlas** account at **app.searchatlas.com**.
2. Click your **profile icon** in the top-right corner of the dashboard.
3. Select **Billing** from the dropdown menu, then go to **Plans & Top-ups** (Add Payment Method / Manage Subscription).
4. Click **Add Payment Method** to update your payment details.
5. Enter your new or corrected card information and confirm your **billing address**.
6. Click **Save** to store the updated details.
7. Once saved, click **Retry Payment** to process the outstanding charge immediately.

If the payment is successful, your subscription will be reinstated instantly and full access to all features will be restored.

## **💡 Tips to Prevent Future Payment Failures**

A few simple habits can help make sure your subscription never lapses unexpectedly:

- **Keep your card details up to date** — update them as soon as you receive a new card.
- **Check your email** — Search Atlas sends payment failure notifications to your registered email address so you can act quickly.
- **Notify your bank** — if your bank frequently blocks recurring SaaS charges, ask them to whitelist Search Atlas billing.
- **Use a dedicated business card** — this reduces the chance of personal card limits or expirations disrupting your account.

## **⚠️ What Happens to Your Data During an Expired Period**

Your projects, reports, and settings are **not deleted** when a subscription expires due to a failed payment. Search Atlas retains your data for a grace period so you can restore access without losing any work. Once your payment is successfully processed, everything will be exactly as you left it.

## **🛠️ Still Having Trouble?**

If you have updated your payment details but the subscription is still showing as expired, or if the **Retry Payment** button is not working, there may be an issue that requires manual review. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.