## **🔍 What Are AI Quota Charges?**

Search Atlas offers AI-powered features that consume credits from an **AI quota**. In some cases, customers have reported charges for AI quota they did not intentionally subscribe to or activate. If you see an unexpected line item on your invoice — such as a charge labeled **AI Quota** — this article will help you understand why it happened and how to resolve it.

## **⚠️ Why a Charge May Appear More Than Once**

If you received a refund for an AI quota charge in a previous billing cycle and the same charge reappears in a subsequent cycle, this is most likely caused by one of the following reasons:

- **Auto-renewal of an add-on:** The AI quota add-on may have been re-enabled automatically at the start of a new billing period, even after a prior refund was issued.
- **Account-level settings not updated:** A refund does not automatically cancel or remove an active add-on. If the add-on was not explicitly removed from your subscription, it will continue to renew.
- **Timing of billing cycles:** If a refund was processed near the end of one billing cycle, the system may have already generated the next invoice before the add-on was deactivated.

## **🛠️ How to Check Your Current Subscription Add-Ons**

1. Log in to your **Search Atlas** account.
2. Click your avatar in the top-right corner to open the **Account Menu**.
3. Select **Billing**.
4. Review the list of active add-ons and features.
5. If you see **AI Quota** listed as an active add-on that you did not intentionally enable, make note of it before contacting support.

## **💡 Steps to Request a Refund for an Erroneous Charge**

If you have been charged for AI quota you did not subscribe to — especially if this is a repeated occurrence after a prior refund — follow these steps to escalate the issue for review:

1. **Gather your billing details:** Note the charge amount, the date it appeared, and any previous refund reference numbers related to the same issue.
2. **Open the chat widget** in the bottom-right corner of the platform.
3. **Type **human teammate**** to be connected with a member of our support team.
4. Provide the agent with your account email, the charge amount, the billing date, and a brief description explaining this is a recurring erroneous charge.
5. The agent will review your billing history, confirm whether the add-on was active, and process an eligible refund.

## **🔒 How to Prevent This From Happening Again**

Once your refund has been processed, take these steps to avoid being charged again in future billing cycles:

- **Confirm the add-on is removed:** Ask the support agent to verify that the AI Quota add-on has been fully deactivated on your account — not just refunded.
- **Review your subscription after every refund:** Whenever a charge is reversed, log in and check your active add-ons to ensure nothing is still set to renew.
- **Monitor your billing email notifications:** Search Atlas sends invoice emails at the start of each billing cycle. Review these promptly so you can flag unexpected charges before they go unnoticed.

## **📊 What to Expect During the Refund Process**

Once a refund request is submitted and verified by our team, here is what typically happens:

- The support agent will confirm the charge is eligible for a refund based on your account history.
- Refunds are generally processed once approved by our team; exact timing depends on your payment provider and there is no fixed guaranteed window.
- You will receive a confirmation once the refund has been initiated.
- If the same issue reoccurs after this resolution, mention your prior case history when contacting support so the team can investigate any underlying account configuration issues.

## **🤝 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.