## **🔍 Overview**

If you access Search Atlas through a **Vendasta-integrated account**, you may notice that certain settings options — typically found in the top-right corner of the platform — appear restricted, grayed out, or are not accessible in the usual way. This is expected behavior and is tied to how Vendasta manages account permissions for its partner ecosystem.

This article explains why this happens and walks you through the options available to you.

## **⚙️ Why Settings Are Restricted**

When Search Atlas is accessed via a Vendasta reseller or partner account, **Vendasta controls certain account-level settings** on behalf of the agency or reseller who provisioned your account. This means:

- The top-right avatar menu may have limited or no access to the standard **Settings** page.
- Profile and account configuration options may not appear as they would in a standalone Search Atlas account.
- Some features, such as billing details or team member management, are managed directly within the Vendasta platform rather than inside Search Atlas.

This restriction is a deliberate part of the Vendasta integration and is not a bug or an error with your account.

## **🗺️ How to Navigate Your Available Settings**

Even within a Vendasta-integrated account, there are still settings you can access. Follow these steps to find what is available to you:

1. Click your **avatar or account icon** in the **top-right corner** of the Search Atlas platform.
2. Review the menu options that appear. Depending on your permission level, you may see options such as **Team Members** or account-related links.
3. If **Team Members** is visible, you can access it from the top-right avatar menu → **Team Members** (Settings) to manage users associated with your account.
4. For settings that are not visible or accessible here — such as billing, profile layout, or subscription details — you will need to log in to the **Vendasta platform** directly and manage those settings from your Vendasta dashboard.

## **💡 What to Do If You Cannot Access a Specific Setting**

If you are trying to reach a specific setting and it is not available inside Search Atlas, follow this approach:

- **Contact your agency or reseller:** If your account was set up by an agency or Vendasta partner, they have administrative access and can update settings on your behalf from the Vendasta platform.
- **Check the Vendasta dashboard:** Log in to your Vendasta account directly and look for the relevant configuration options under your profile or business settings.
- **Confirm your permission level:** Your access level within the Search Atlas account may also affect what you can see. Ask your account administrator to review and update your role if needed.

## **👥 Managing Team Members**

If your goal is to add or manage team members within Search Atlas, this is one area that may still be accessible depending on your role. To check:

1. Click your **avatar** in the top-right corner.
2. Select **Team Members** from the dropdown menu if it is available.
3. From this page, you can invite new users, adjust roles, or remove existing team members.

If **Team Members** is not visible in your menu, your account role may not include admin-level permissions. Contact your agency or Vendasta reseller to request elevated access.

## **🛠️ Quick Troubleshooting Checklist**

- **Settings icon is missing or grayed out:** This is expected for Vendasta-integrated accounts. Manage account-level settings via the Vendasta platform.
- **Cannot find profile layout options:** Profile and branding settings are typically controlled by the Vendasta partner. Reach out to your reseller.
- **Team Members option is not showing:** Your current role may not have admin permissions. Request an upgrade from your account administrator.
- **Unsure who your Vendasta reseller is:** Check your original account setup email or contact the agency that onboarded you to Search Atlas.

## **💬 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.