## **⬇️ Overview**

If you need to reduce the number of sites on your Search Atlas subscription — for example, moving down to a 2-site package — you can request a downgrade before your next billing date. Acting quickly is important: changes must be processed **before** your renewal date to avoid being charged at your current plan rate.

## **📋 Before You Begin**

Check the following before requesting your downgrade:

- **Know your billing date.** You can find this in your account under the **top-right avatar menu → Billing**. If your billing date is tomorrow, submit your request immediately.
- **Remove projects you no longer need.** Ensure you have only the sites you want to keep active. Removing extra projects before the downgrade prevents data conflicts.
- **Understand what changes.** Downgrading to a 2-site package means any projects beyond the new limit must be removed or archived prior to the plan change taking effect.

## **🛠️ How to Request a Downgrade**

Search Atlas subscription downgrades are handled by the support team to ensure your billing is adjusted correctly. Follow these steps:

1. Log in to your Search Atlas account.
2. Open the **chat widget** in the bottom-right corner of the platform.
3. Type **human teammate** to be connected with a member of our team.
4. Let the team member know:

   - The package you want to downgrade to (e.g., **2-site plan**)
   - Your current billing date
   - Which projects you want to keep active
5. The team member will confirm the change and ensure it is applied before your billing date.

## **⏰ Timing Is Critical**

Downgrade requests submitted **on the same day as your billing date** may not be processed in time to prevent a charge at your current plan rate. If your billing date is tomorrow or very soon:

- Contact support **right away** — do not wait.
- Clearly state that your billing date is imminent so the team can prioritise your request.
- Keep a record of your chat conversation as confirmation that the request was submitted before the billing date.

## **💡 What Happens After the Downgrade**

Once your downgrade is confirmed by the support team:

- Your account will be updated to the 2-site plan at the start of your next billing cycle.
- You will be charged the lower plan rate on your next renewal date.
- Any projects beyond the 2-site limit that were not removed may be archived automatically — ensure you back up any important data beforehand.
- Features or limits tied to your previous higher-tier plan (such as keyword tracking volume or additional users) will adjust to match the new plan.

## **❓ Frequently Asked Questions**

**Can I downgrade mid-cycle and get a refund for the difference?**  
Refund eligibility for mid-cycle downgrades depends on your billing terms. Ask the support team when you submit your request and they will advise you on your specific situation.

**Can I upgrade again later?**  
Yes. You can upgrade your plan at any time from the **top-right avatar menu → Billing** or by contacting support via the chat widget.

**What if I only want to remove one site but keep my current plan?**  
You can remove individual projects from your dashboard without changing your subscription. Go to **Projects**, select the project you want to remove, and delete it. Your plan and billing remain unchanged.

## **🆘 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.