## **🔍 Why You Might See Multiple Charges After a Plan Change**

When you upgrade or downgrade your plan mid-billing cycle, Search Atlas processes a prorated adjustment. This can sometimes appear as two separate line items on your bank or card statement — one for the remaining balance on your previous plan and one for the new plan. **This is not a duplicate charge.** Together, the two amounts should equal the correct prorated total for your billing period.

If the combined total looks higher than expected, it is worth checking your billing history inside the platform before assuming an error has occurred.

## **📋 How to Review Your Billing History**

1. Log in to your Search Atlas account.
2. Click your avatar in the top-right corner and select **Billing**.
3. Open the **Invoices** tab to see an itemised list of every charge, credit, and refund.
4. Compare each line item against your plan change dates to confirm the amounts are correct.

If you spot a charge that does not match any plan change or subscription event, note the date and amount — you will need these details when contacting support.

## **🌐 What Your Plan Covers: Websites and Users**

The number of websites and projects included in your plan depends on the specific tier you are subscribed to. As a general guide:

- **$99/month plan:** Covers a set number of managed websites as defined at sign-up. Check your plan details page for the exact limit.
- **Adding a fourth website:** If you are currently managing three websites and wish to add a fourth, you may need to upgrade to the next tier or purchase an add-on. Review the **Plans & Pricing** page inside the platform to see which tier fits your needs.
- **Account seat limits:** Additional team members or client accounts may count toward your plan limits depending on your tier.

To confirm exactly what your current plan includes, go to **Avatar (top-right) > Billing > Plans & Top-ups** for a full breakdown of your entitlements.

## **🔄 How Refunds Are Processed**

Search Atlas handles refund requests on a case-by-case basis. Here is what you can generally expect:

- **Confirmed duplicate charges** are refunded in full once verified; exact timing depends on your payment provider and there is no fixed guaranteed window.
- **Prorated credits** for mid-cycle downgrades are usually applied to your next invoice rather than returned to your payment method.
- **Plan refund requests** submitted within the eligible window are reviewed by the billing team and processed once verified.

Refunds appear on your original payment method. Processing times vary by bank or card issuer and are outside Search Atlas's control once the refund is initiated.

## **✅ Steps to Take If You Believe You Were Overcharged**

1. Check your **Invoices** (Avatar → Billing → Invoices) in the Billing section to identify the specific charge.
2. Compare the charge date against any plan changes you made around that time.
3. If the charge still appears incorrect after reviewing your history, open a support conversation immediately — do not wait, as prompt reporting helps speed up resolution.

## **🛠️ Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

When you reach out, please have the following ready to help us resolve your issue faster:

- The date and amount of the charge in question
- Your current plan name
- Any recent plan changes or upgrades you made