## **🔍 Overview**

If you arrived at Search Atlas through a VIP Summit promotion, you may have noticed a price difference between the sales page and checkout, or wondered whether your 14-day free trial can begin after the summit ends. This article explains both situations clearly so you can move forward with confidence.

## **💲 Why the Price Looks Different at Checkout**

The VIP Summit sales page may display a promotional price (for example, **$97/month**), while the checkout page shows the standard rate (for example, **$147/month**). This mismatch is almost always caused by one of the following reasons:

- **The promotional discount code was not applied.** Summit discounts are coupon-activated and do not apply automatically. You must enter the promo code provided during the summit at checkout for the discounted rate to appear.
- **The promotional period has expired.** VIP Summit pricing is time-limited. If the summit window has closed, the standard price will display instead.
- **You navigated to a general checkout page.** Links shared on social media or saved bookmarks may bypass the discount. Always use the checkout link provided directly in the summit materials.

To confirm the discounted price is applied, look for a discount line item in the order summary before completing your purchase. The total should reflect the summit rate before you click the final payment button.

## **📅 Can Your 14-Day Trial Start After the Summit?**

Yes, in most cases your trial start date can be adjusted so it aligns with the end of the VIP Summit rather than beginning immediately at sign-up. This is a common request from customers who want to fully explore Search Atlas once the summit sessions are complete — and it is a reasonable one.

Here is what you need to know:

- **Trials begin at account creation by default.** The 14-day free trial clock starts the moment your account is activated, not when you first log in.
- **Trial date adjustments are handled by our team.** We cannot guarantee a future start date through self-service, but our support team can review your account and make the adjustment where possible.
- **Timing matters.** To have the best chance of a trial extension or delayed start, reach out as early as possible — ideally before or on the same day you sign up.

## **✅ Steps to Resolve a Pricing or Trial Issue**

1. Double-check that you are using the checkout link provided in the official VIP Summit materials, not a saved or shared link.
2. Locate your promotional coupon code from the summit confirmation email or the summit platform and enter it via Avatar (top-right) → Billing → Redeem Promo Code.
3. Verify the order summary shows the discounted price before completing payment.
4. If the code does not work or the price still appears incorrect, do not complete the purchase — contact our support team first (see below).
5. If you have already signed up and want your trial start date adjusted to align with the summit schedule, reach out immediately so our team can review your account.

## **⚙️ Important Notes**

- Promotional pricing from the VIP Summit cannot be applied retroactively after a full-price payment has been processed.
- Trial extensions are reviewed on a case-by-case basis and are not guaranteed, but our team will do their best to accommodate summit participants.
- All plan features are fully available during the 14-day trial regardless of when it starts.

## **🛠️ Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.