## **🧭 Overview**

When adding a missing social media profile inside **My Tasks**, you may see the error: **Update Failed: To edit a field you have to disable the lock on.** This means the social media profile field is currently locked, preventing any edits. Unlocking it takes only a few seconds and is done directly within the **Add Missing Social Media Profile** interface.

## **⚠️ Why This Error Appears**

Fields in the **Add Missing Social Media Profile** interface can be locked to protect data from accidental changes. When a field is locked, the platform blocks any save attempts and returns the **Update Failed** error. You must disable the lock on that specific field before you can enter or update information.

## **✅ How to Disable the Field Lock**

1. In the left sidebar, click **Local**, then select **My Tasks**.
2. Locate the task related to the missing social media profile and open it. The interface will display the fields available for that task, including the social media profile field.
3. Find the **lock icon** next to the social media profile field. The icon looks like a padlock and appears directly beside the field label or input area.
4. Click the **lock icon** to disable the lock. The icon will change to indicate the field is now unlocked and editable.
5. Enter or update the social media profile URL or handle in the now-unlocked field.
6. Click **Save** (or the equivalent confirm button) to apply your changes. The **Update Failed** error should no longer appear.

## **🔒 Re-Locking the Field After Saving**

Once your changes are saved successfully, it is good practice to re-lock the field to prevent unintended edits in the future. Click the lock icon again next to the social media profile field to re-enable the lock. The icon will return to its locked state, confirming the field is protected.

## **💡 Tips and Things to Check**

- **Lock icon not visible?** Scroll horizontally within the task interface — the lock icon may be slightly off-screen on smaller displays.
- **Still seeing the error after unlocking?** Refresh the page, navigate back to **Local → My Tasks**, and reopen the task before trying again.
- **Multiple fields locked?** Each field has its own lock. Make sure you unlock specifically the social media profile field, not an adjacent field.
- **No permission to unlock?** Only users with the appropriate role permissions can toggle field locks. Contact your account administrator if the lock icon is greyed out or unclickable.

## **🆘 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.