## **🔍 Overview**

This article covers common OTTO configuration issues reported by Search Atlas users across five integration and feature areas: autopilot settings, product page indexing, Google Search Console connection, link deployment, and PPC keyword sync. Because the exact steps to resolve each issue depend on your specific project setup, the guidance below describes what to check and what information to have ready so our team can assist you as quickly as possible.

## **⚙️ Autopilot Setting Not Saving**

If OTTO's autopilot toggle keeps reverting or does not save, try the following general checks:

- **Confirm the change was saved:** Some settings require an explicit save action after toggling. Make sure you complete any confirmation step on the page before navigating away.
- **Check for conflicting task-level settings:** Individual task settings within your OTTO project may conflict with the global autopilot setting. Review your project's task-level configurations and clear any overrides before re-enabling autopilot.
- **Rule out a browser or session issue:** Clear your browser cache, log out, log back in, and retry the toggle.

If the issue persists after these checks, note the project name and a description of the behaviour you are seeing before reaching out to support.

## **📄 Product Pages Not Being Indexed**

If product pages are not getting indexed after OTTO deploys optimisations, consider the following:

- **Check page accessibility:** Confirm the pages are publicly accessible and not blocked from being crawled or indexed, as OTTO cannot request indexing for pages that search engines cannot reach.
- **Confirm your GSC connection is active:** Indexing requests depend on a working Google Search Console connection. See the section below if your GSC connection has an issue.
- **Allow time for processing:** Indexing requests submitted through GSC are not instant. Check your OTTO project for the current submission state of the affected pages.

If pages remain unindexed and you have ruled out the above, contact support with your project name and the specific URLs affected.

## **🔗 Google Search Console Not Connected**

A broken or missing GSC connection will prevent OTTO from pulling performance data and submitting indexing requests. General steps to investigate:

- Open your OTTO project and check the connection status for your Google Search Console integration.
- If the connection shows as disconnected or expired, initiate the reconnection flow using the Google account that has the appropriate access to the GSC property.
- Make sure you select the correct GSC property that matches your site after reconnecting.

If you are unable to reconnect GSC on your own, contact support with your project name and the Google account you are using for the integration.

## **🔗 Link Deployment Issues**

If links deployed by OTTO are not appearing on your site as expected, check the following:

- **Verify deployment status:** Review your OTTO project to confirm whether the link tasks show a completed or pending status. Tasks that remain in a pending state have not yet been applied to your site.
- **Check site permissions:** OTTO requires the necessary access to your site to deploy changes. Confirm that the integration connecting OTTO to your site is active and has not expired.
- **Review the target pages:** Make sure the pages where links are being deployed are published and accessible.

If links are still not deploying correctly after checking the above, contact support with your project name, the specific tasks affected, and a description of what you are seeing.

## **💰 PPC Keyword Sync Issues**

If PPC keywords are not syncing into OTTO as expected, check the following:

- **Confirm your PPC integration is connected:** The keyword sync depends on an active connection between OTTO and your PPC account. Verify the integration is active in your project settings.
- **Allow time for syncing:** After connecting or reconnecting a PPC account, keyword data may take some time to populate. Wait a short period and then refresh your project.
- **Check the correct account is linked:** Make sure the PPC account connected to OTTO is the one that contains the keywords you expect to see.

If keywords are still not syncing after these checks, contact support with your project name, the PPC account in question, and a description of the keywords or campaigns affected.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Autopilot settings are tied to active project state; changes made while paused won't commit. Check project status badge (must show Active). Also: URL Exclusion Patterns, Crawl Depth limit, and E-commerce Crawl Mode toggle for Shopify product page indexing.