# **🔍 Overview**

Two common setup questions arise when connecting OTTO SEO to a site that uses a custom or unsupported CMS: why the integration dropdown shows limited options, and why OTTO displays **Engaged** but not **Installed** after the Pixel script has been added. This article explains both issues and walks you through the steps to resolve them.

# **🌐 Why Only Certain CMS Options Appear in the Integration Setup**

Search Atlas currently offers native one-click integrations for a curated list of supported platforms. If your site runs on a custom or proprietary CMS — for example, an in-house-built solution — it may not appear in the integration dropdown. This is expected behaviour and does not prevent OTTO from working on your site.

For custom CMS platforms, you bypass the dropdown entirely and install the OTTO Pixel manually by adding the script directly to your site's code. Follow the steps in the section below to do this correctly.

# **⚙️ How to Manually Install the OTTO Pixel on a Custom CMS**

1. In Search Atlas, navigate to the **OTTO SEO** section.
2. Open your OTTO project and go to the settings or setup area for your site.
3. Copy the OTTO Pixel script snippet provided in the dashboard.
4. Paste the snippet into your site's base HTML template so it loads on **every page** of your site.
5. Publish or deploy the change through your CMS or deployment pipeline.
6. Return to Search Atlas and allow a few minutes for OTTO to detect the Pixel.

**Important:** The Pixel must load on all pages, not just the homepage.

# **❓ Why OTTO Shows "Engaged" but Not "Installed"**

These two statuses mean different things:

- **Engaged** means OTTO has been activated for your project inside Search Atlas and is ready to work.
- **Installed** means the OTTO Pixel script has been detected live on your website.

If your status shows **Engaged** but not **Installed**, it means Search Atlas cannot yet detect the Pixel on your site. Common reasons include:

- The script was added to only one page (e.g., the homepage) instead of the global template.
- The deployment or publish step was not completed after adding the script.
- A caching layer or CDN is serving an older version of the page without the script.
- The script snippet was modified or truncated when pasting.

# **✅ How to Verify the Pixel Is Installed Correctly**

1. Open any published page of your site in a browser.
2. View the page source and search for the OTTO Pixel script to confirm it is present.
3. Check that the script appears on multiple pages, not only the homepage.
4. If you recently deployed, clear your cache or wait for your CDN to propagate the update, then recheck the status in Search Atlas.

If the status still does not update to **Installed** after confirming the above, please reach out to our support team with your project name and a description of your CMS setup so we can investigate further.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

# **Additional Notes**

Verify the script is live: Open your website in a browser, right-click anywhere on the page, and select View Page Source. Search for your Pixel script tag to confirm it is present in the rendered HTML.