## **👋 Overview**

We know that questions can come up at any time, including on weekends. This article explains when human support agents are available during Saturday and Sunday, what to expect outside those hours, and how to get help through our live chat.  


## **📅 Weekend Support Hours**

Our live human support agents are available on weekends during reduced hours compared to weekdays. During these windows, a member of our team can respond to your questions in real time through the live chat widget.

- **Saturday:** Human agents are available during limited daytime hours.
- **Sunday:** Human agents are available during limited daytime hours.

Because our team supports customers across multiple time zones, the exact staffed hours can shift and are not fixed to a single published time. If you need to know the specific hours a human agent is available right now, the most accurate source is the live chat widget itself: open it and it will clearly show whether a human agent is available or if you have reached us outside of staffed hours.  


## **🤖 What Happens Outside Staffed Hours**

If you reach out when no human agent is online, you will not be left without help. Here is what you can expect:

- Our automated assistant can answer many common questions instantly, at any hour.
- You can leave your message in the chat, and it will be waiting for the next available agent.
- An agent will follow up as soon as the team is back online, typically at the start of the next staffed window.

## 💬 How to Reach a Human Agent

Requesting a human agent is quick and can be done entirely inside the platform. Follow these steps:

1. Log in to your Search Atlas account.
2. Click the chat icon in the bottom-right corner of the platform.
3. Type your question or request in the chat window.
4. If you specifically need a person, **ask to speak with a "human agent"**.
5. If an agent is online, you will be connected in real time. If not, your message will be saved and answered when the team returns.

## **💡 Tips for Faster Weekend Help**

To get the most out of weekend support, keep these tips in mind:

- **Be specific:** Include details such as the feature you are using, the account or project name, and any error messages.
- **Add screenshots:** Visual context helps agents understand and resolve your issue faster.
- **Send it anyway:** Even outside staffed hours, submitting your message means it is first in line when an agent returns.
- **Check the knowledge base:** Many common questions are answered in our help articles, so you may find a solution right away.

## **📌 Key Takeaways**

- Human agents are available on weekends during limited daytime hours.
- The live chat widget shows whether an agent is currently online and is the most accurate source for the specific hours in effect right now.
- Outside staffed hours, automated help is available and your message is saved for follow-up.