## **🔍 Overview**

Some customers encounter the error **"Article generation is temporarily unavailable"** or notice their article is stuck at Step 1 with no progress when using Content Genius. This article explains why this happens, what you can do right now, and how to track resolution.

## **⚠️ What Causes This Error?**

This error typically appears when there is a temporary disruption in the Content Genius article generation pipeline. Known triggers include:

- A backend service outage affecting article or image generation
- High traffic causing generation jobs to queue or stall
- A specific article request getting stuck in the pipeline with no progress
- Image generation stopping mid-process during article creation

These issues are usually detected and resolved by the Search Atlas engineering team quickly. In most cases, no action is required on your end beyond the steps below.

## **✅ Steps to Try First**

1. **Refresh the page.** Go to **Left sidebar → Content → Content Genius** and reload your browser. A temporary glitch may resolve on its own.
2. **Wait a few minutes and retry.** If the pipeline is under high load, waiting 5–10 minutes before attempting a new generation often resolves the issue.
3. **Try a different article type.** On the Content Genius page, test whether **Write it yourself** or **Rework existing article** options are available and functioning. This helps confirm whether the issue is specific to AI generation or broader.
4. **Clear your browser cache.** A stale session can occasionally cause display or submission errors. Clear your cache and try again in a fresh tab.
5. **Try a different browser or device.** This rules out a local browser issue as the cause.

## **📊 How to Know If It Is a Platform-Wide Outage**

If the error persists after following the steps above, it is likely a temporary platform-side outage. Here is how to stay informed:

- **Check the in-platform notification bar.** Search Atlas displays system status messages at the top of the platform when a known issue is active.
- **Contact support via live chat.** A support teammate can confirm whether an active incident is being investigated and provide an estimated resolution time.

Outages affecting Content Genius are escalated directly to the engineering team and are typically resolved within a short timeframe. Your article requests are not lost — once service is restored, you can re-submit your generation request from **Left sidebar → Content → Content Genius**.

## **💡 Tips to Avoid Disruption**

- Use **Write with AI in Bulk** during off-peak hours if you need to generate multiple articles to reduce the chance of hitting a congested pipeline.
- Save your keyword and topic inputs before submitting, so you can quickly re-enter them if a generation attempt fails.
- If an article appears stuck at Step 1 for more than 10 minutes with no movement, do not repeatedly resubmit — contact support so the stuck job can be cleared from the pipeline.

## **🙋 Still Seeing the Error?**

If you have followed all the steps above and article generation is still unavailable, our team needs to investigate your specific account and pipeline status. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Avoid repeatedly retrying generation, as this is unlikely to resolve a platform-side outage. Also useful escalation checklist: exact error message, date/time with timezone, project/workspace name, browser/device, and whether issue affects all users on account or only your login.