## 🗓️ Before You Cancel

Before cancelling, consider whether a plan downgrade or a short pause might better suit your needs. If you are experiencing a technical issue or have questions about your current features, our support team may be able to help you resolve it quickly. Either way, you are always in control of your subscription.

## 🚫 How to Cancel Your Subscription

You can cancel your Search Atlas subscription at any time directly from your account dashboard. Follow these steps:

1. Log in to your **Search Atlas** account.
2. Click your **profile icon** in the top-right corner and select **Billing** or **Subscription**.
3. Locate your active plan and click **Cancel Subscription**.
4. Follow the on-screen prompts to confirm your cancellation.
5. You will receive a confirmation notice once the cancellation has been processed successfully.

Your access to paid features will continue until the end of your current billing cycle. After that date, your account will revert to a free or inactive state and you will not be charged again.

## 💰 Refund Policy Overview

Search Atlas evaluates refund requests on a case-by-case basis. Understanding the general guidelines below will help set the right expectations:

- **Monthly plans:** Refunds for the current billing period are not automatically issued after cancellation, as access to the platform continues until the period ends. However, disputes related to billing errors or unexpected charges are reviewed individually.
- **Annual plans:** If you cancel an annual subscription, a prorated refund for the unused portion may be considered. This is assessed based on usage and the circumstances of the request.
- **Duplicate or erroneous charges:** If you were charged more than once due to a technical error — such as a duplicate subscription being created — you are entitled to a full refund of the extra charge. Please contact support immediately with details of the duplicate transaction.
- **Trial periods:** If a free trial converted to a paid plan and you were not aware of the charge, contact support as soon as possible for review.

Refunds, when approved, are returned to the original payment method and may take **5–10 business days** to appear depending on your bank or card provider.

## ⚠️ Common Billing Issues to Know About

Our team has identified a few recurring billing situations that customers sometimes encounter. If any of the following apply to you, contact support right away so we can investigate and correct the issue:

- **Duplicate subscriptions:** In rare cases, a second subscription may be created on your account after a cancellation or plan change. If you see two active subscriptions or two charges from Search Atlas in your bank statement, this is a billing error and will be corrected promptly.
- **Multiple charges in one month:** If you notice more than one charge from Search Atlas within the same billing period, this may indicate multiple subscription lines were generated. Share your transaction details with support for an immediate review.
- **Charges after cancellation:** If you were charged after completing a cancellation, contact support with your cancellation confirmation and the date of the unexpected charge.

## 📋 What to Prepare Before Contacting Support

To help our team resolve your cancellation or refund request as quickly as possible, have the following information ready:

- The **email address** associated with your Search Atlas account.
- The **date(s)** of the charge(s) in question.
- The **amount(s)** charged and the last four digits of the card used, if available.
- A brief description of the issue — for example, whether you were charged after cancellation or whether you see duplicate charges.
- Any **confirmation emails** or screenshots related to your subscription or cancellation.

## 🙋 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Search Atlas applies SEO changes using schema markup and structured data injections added dynamically. If you cancel, these dynamic enhancements are removed; your site returns to its pre-Search Atlas state. Your core website files, CMS templates, or hosting configuration are not changed.

During the cancellation flow, you may be presented with a special retention offer — such as a discounted month — before your cancellation is finalised. You are free to accept or decline this offer. Also: No data is immediately deleted — you can export anything you need before your access ends.

If you see a status of Pending Cancellation on your account but your subscription does not appear to update, do not submit multiple cancellation requests. Contact our support team via the chat widget so a teammate can verify your billing status and resolve any discrepancies. Also: have receipt/invoice number, charge date, amount, and email ready before contacting support.

Monthly subscriptions: Full refund if requested within 14 days of billing date. Annual subscriptions: Full refund if requested within 30 days of purchase. Unused credits/credit balances are non-refundable. Use remaining credits before cancellation if possible.