## 🗒️ Overview

If you need to cancel your Growth plan and request a refund, this article explains exactly what to expect, what information you need, and how our team processes these requests. Reading this first will help you resolve your situation as quickly as possible.



## 📋 Before You Request a Cancellation

Please have the following details ready before contacting support — this helps our team locate your account and process your request without delays:

- **Receipt or invoice number** (e.g., #2880-3274)
- **Date of the charge** you are disputing
- **Amount charged** (e.g., $199.00)
- **Email address** associated with your Search Atlas account

## ❌ How to Cancel Your Growth Plan

You can initiate a cancellation directly from within the platform. Follow these steps:

1. Log in to your **Search Atlas** account.
2. Click your **profile icon** or **account name** in the top-right corner.
3. Navigate to **Billing → Plans & Top-ups**.
4. Select **Manage Subscription** and choose the option to **Cancel Subscription**.
5. Follow the on-screen prompts to confirm your cancellation.

Once cancelled, your plan will remain active until the end of your current billing period. You will not be charged again after that date.

**Important:** If you see a status of *Pending Cancellation* on your account but your subscription does not appear to update, do not submit multiple cancellation requests. Contact our support team via the chat widget so a teammate can verify your billing status in our system and resolve any discrepancies.



## 💰 Refund Policy

Search Atlas reviews refund requests on a case-by-case basis. While we do not guarantee refunds in all situations, we take every request seriously. Common scenarios we review include:

- You were charged after submitting a cancellation request
- A duplicate charge occurred due to a billing or subscription error
- You were charged for an upgrade that was not applied to your account
- The payment was processed within a short window and the plan was not used

Refunds that are approved are returned to your original payment method. Processing time may vary depending on your bank or card provider, but typically takes **5–10 business days** to appear.



## ⚠️ Known Billing Issues to Be Aware Of

Our team has identified and resolved several billing-related issues that may have affected some Growth plan accounts. These include:

- **Duplicate subscriptions** created after a cancellation was submitted
- Accounts showing a **Pending Cancellation** status with no active Stripe subscription linked
- Charges applied for **plan upgrades that did not activate** correctly

If any of these situations apply to your account, please reach out to our support team right away with your receipt number and charge details so we can investigate and correct the issue promptly.



## 🙋 How to Submit Your Cancellation or Refund Request

If you have already cancelled through the platform and need a refund reviewed, or if you are experiencing any of the billing issues described above, our support team is ready to help.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

Please include your **receipt number**, **charge date**, **amount**, and a brief description of your situation so our team can resolve your request as efficiently as possible.