## **🧭 Overview**

If you purchased a VIP upgrade or received HyperDrive credits using a different email address than the one registered to your Search Atlas account, those benefits will not appear automatically. This article explains what to do so our team can apply them to the correct account.

## **⚠️ Why This Happens**

This situation most commonly occurs when:

- You registered for an event or promotion (such as the Agentic Marketing Summit) using a business or personal email that differs from your Search Atlas login.
- Your Search Atlas account was migrated or recreated under a new email address.
- You have multiple Search Atlas accounts and purchased under the wrong one.

Because VIP benefits and HyperDrive credits are tied to the email used at checkout, our support team must manually verify and transfer them to your active account.

## **📋 What You Need Before Contacting Support**

To speed up the transfer, have the following information ready:

- **Purchase email:** The email address used when you bought the VIP upgrade or received HyperDrive credits.
- **Account email:** The email address registered to your active Search Atlas account.
- **Proof of purchase:** An order confirmation, receipt, or any email referencing the upgrade or credit allocation.
- **Credit or benefit details:** The number of HyperDrive credits or the specific VIP tier you purchased.

## **🛠️ How to Request a Transfer**

1. Log in to your Search Atlas account at **app.searchatlas.com**.
2. Open the chat widget in the bottom-right corner of the platform and type **human teammate** to reach our support team.
3. Provide the purchase email, account email, and proof of purchase listed above.
4. Our team will verify your purchase and manually apply the benefits to your correct account — typically within one business day.

## **✅ What Happens After the Transfer**

Once our team completes the transfer, you can expect the following:

- **VIP benefits** will be active on your account, and any lingering upgrade prompts will be removed.
- **HyperDrive credits** will appear in your account balance and be available to use immediately.
- You will receive confirmation through the chat conversation that the transfer is complete.

## **💡 Tips to Avoid This Issue in the Future**

- Always use the same email address for promotions, events, and purchases that you use to log in to Search Atlas.
- If you have multiple email addresses, check which one is registered to your active Search Atlas account before completing any purchase.
- After any upgrade or credit allocation, verify the benefits appear in your account within 24 hours and contact support promptly if they do not.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.