When you cancel an OTTO Sites top-up, the pixel slot enters a **14-day Deep Freeze** period before it releases for reuse. This correction replaces earlier wording that incorrectly stated the slot frees immediately — it does not.

## **🛠️ How to Cancel**

Confirm the cancellation when prompted. OTTO automation pauses immediately, but the site's quota slot stays reserved for 14 days before it becomes available to assign elsewhere.

## **❄️ Why the 14-Day Hold**

This matches the same Deep Freeze rule that applies whenever a pixel is removed or reassigned — it exists to prevent immediate slot reuse and applies the same way to every account.

## **💬 Questions About Your Specific Slot**

To check how much time is left on a slot in Deep Freeze, reach out via the live chat widget with the site domain.