## **🔍 Why This Happens**

Search Atlas's **Local SEO Heatmaps** let you enter any target address manually, so they work independently of your live Google Business Profile data. **GBP Projects** works differently — it fetches your business details directly from the Google Business Profile API. When the API does not return an address, GBP Projects displays **"No address found."**

The three most common causes are:

- Your listing is a **service-area business (SAB)** with the physical address hidden on Google — the API does not expose hidden addresses
- Your Google account connection in Search Atlas has expired or lost permission
- The GBP location was not linked correctly when the project was created

## **✅ Fix 1 — Check Whether Your Address Is Hidden on Google**

Service-area businesses often choose to hide their address on Google. If your address is hidden, the GBP API will never return it and GBP Projects will always show "No address found." This is the most common cause of the issue.

1. Open **Google Business Profile Manager** at **business.google.com** and sign in.
2. Select your location and go to **Edit profile → Business information → Location**.
3. If **"Hide my address"** is enabled, you have two options: (a) uncheck it to make your address visible so the API can return it, or (b) keep it hidden and use **Left sidebar → Local → Local SEO Heatmaps** instead, where you can enter your address manually for rank-tracking purposes.

## **🔗 Fix 2 — Reconnect Your Google Account**

An expired or revoked Google authorization prevents Search Atlas from reading your GBP data. Reconnecting takes about two minutes.

1. In Search Atlas, go to **Site Metrics → GSC Performance (Your connected GSC Accounts)**.
2. Find your Google account under **Connected Accounts** and click **Disconnect**.
3. Click **Connect GSC Account** (or **Connect GA Account**) and complete the Google authorization flow.
4. When prompted, sign in with the Google account that holds **Owner** or **Manager** access to your GBP location — Editor access is not sufficient to retrieve location data.
5. Once reconnected, go to **Left sidebar → Local** (lands on GBP Projects) and open your project to confirm the address now appears.

**Note:** If you see the error message *"Failed to connect GBP locations"* during step 3, this was a known platform issue that has since been resolved. Disconnect and repeat the steps above — the error should not recur.  


## **🏗️ Fix 3 — Re-link the GBP Location Inside Your Project**

If the address is still missing after reconnecting, the project may not be pointing to the correct GBP location.

1. Go to **Left sidebar → Local SEO → GBP Projects** and open the affected project.
2. Click **Edit Project** or the settings icon within the project card.
3. In the **Business Location** field, clear the current selection and re-select your GBP location from the dropdown. Verify the full address is displayed before saving.
4. Click **Save**. The address should now populate in your project dashboard.

If no locations appear in the dropdown, return to Fix 2 and ensure your Google account is connected with the correct access level. If only **some** of your locations appear rather than all of them, this was a known platform issue that has since been resolved — reconnecting your Google account as described in Fix 2 and then reopening the project settings should restore the complete location list.  


## **💡 When to Use Local Heatmaps Instead**

If your business must keep its address hidden on Google — common for home-based businesses and mobile service providers — **GBP Projects** will not be able to display a street address. This is a Google API limitation, not a Search Atlas issue. In this situation:

- Use **Left sidebar → Local → Local SEO Heatmaps** for local rank tracking — it accepts any address you enter, regardless of your GBP visibility settings.
- You can still use GBP Projects at **Left sidebar → Local** (lands on GBP Projects) for review management, post scheduling, Q&A, and photo management, all of which do not require a returned address.

## **💬 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Search Atlas stores a local snapshot of your GBP data when a project is first created or last synced. If your address was added, edited, or verified in Google after that snapshot was taken, GBP Projects will not reflect the change automatically — a manual data refresh/sync from within the project resolves this.