## **Why Did My Atlas Brain Session Pause?**

Atlas Brain AI sessions can pause if your computer restarts or your browser closes while a session is in progress. If your session has been interrupted, the steps below will help you get ready to resolve this with our support team as quickly as possible.

## **Before You Begin**

Make sure you have the following ready before reaching out:

- Your Search Atlas account email address.
- The name or description of the paused session.
- The workspace or project the session was created under (if you manage multiple workspaces).
- Approximately when the session was interrupted (date and time).
- Any error message or unexpected behavior you noticed before or after the pause.

## **What to Try First**

Before contacting support, try the following basic checks:

1. **Log back in to Search Atlas.** Go to **app.searchatlas.com** and sign in using the same account credentials you used when the session was created.
2. **Confirm you are in the correct workspace.** Sessions are tied to the specific workspace and account that created them. If you manage multiple workspaces, make sure you have selected the right one.
3. **Refresh your browser.** A simple page refresh can sometimes restore visibility of a session that was interrupted.
4. **Open Atlas Brain.** Navigate to Atlas Brain within the platform and check whether your session is still listed or accessible.
5. **If your session does not reappear,** gather the details listed in the section above and contact our support team — a support agent will be able to investigate and help restore your session.

## **Tips for Avoiding Interrupted Sessions**

- **Name your sessions clearly.** Before starting a new AI task, give it a descriptive name so it is easy to identify if you need to reference it later.
- **Allow sessions to reach a stopping point before closing.** When possible, let an active session complete its current step before restarting your computer or closing your browser.
- **Keep your connection stable.** Running Atlas Brain sessions on a stable internet connection reduces the risk of unexpected interruptions.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.