## **🔍 Overview**

Many customers ask whether Search Atlas has a dedicated email address for billing, cancellations, legal inquiries, or general support. This article explains how our support system works and how to get your question answered quickly by a real person.

## **📬 There Is No Support Email Address**

Search Atlas does not provide a support email address for any category of inquiry — including billing, cancellations, account changes, or legal matters. **All support is handled exclusively through the live chat widget inside the platform.** This ensures your message reaches the right team member faster than email and creates a documented record of your request.

If you have received a third-party email claiming to represent Search Atlas support, please treat it with caution and verify any requests through the in-platform chat only.

## **💬 How to Contact a Live Person**

Follow these steps to connect with a human member of our team:

1. Log in to your Search Atlas account.
2. Look for the **chat widget icon** in the **bottom-right corner** of any page inside the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** in the chat box and press Enter.
5. You will be connected with a member of our support team.

Our team can assist you with any topic through this channel, including billing questions, subscription changes, cancellation requests, legal inquiries, and technical issues.

## **💳 Billing and Subscription Questions**

If your inquiry relates to any of the following, the in-platform chat is the correct and only channel to use:

- Charges or invoices on your account
- Upgrading or downgrading your subscription plan
- Requesting a refund or disputing a charge
- Updating payment information
- Cancelling your subscription

When you start the chat, briefly describe your billing issue so the team member can access the right information and resolve it efficiently.

## **❌ How to Cancel Your Subscription**

To request a cancellation, open the live chat widget, type **human teammate**, and let the agent know you would like to cancel. Our team will guide you through the process, confirm any final billing details, and ensure your cancellation is processed correctly. **Cancellation requests submitted outside of the in-platform chat cannot be actioned or verified.**

## **⚖️ Legal and Compliance Inquiries**

For legal matters — including data privacy requests, terms of service questions, or compliance-related inquiries — the same process applies. Open the chat widget inside the platform, type **human teammate**, and describe the nature of your legal inquiry. The team will escalate your request to the appropriate internal contact.

## **⚡ Tips for a Faster Resolution**

To help our team resolve your request as quickly as possible, have the following ready before opening the chat:

- Your account email address
- A brief description of your issue or request
- Any relevant screenshots or reference numbers (e.g. invoice IDs)

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.