## **๐Ÿงพ What Are HDC Promotional Credit Emails?** Search Atlas occasionally runs promotional campaigns that reward users with **HDC (HyperDrive Credits)**. These campaigns may include competitions, milestone rewards, beta participation bonuses, or partner promotions. When you qualify, you receive an email notification outlining the credit amount and any associated conditions. Receiving the email means you have been **identified as eligible** โ€” it does not always mean the credits have been deposited at the exact moment the email is sent. Credits are typically applied after a campaign concludes or a verification step is completed on our end. ## **๐Ÿ“‹ How HDC Promotional Credits Are Awarded** The timing of when credits appear in your account depends on the type of campaign referenced in your email. In general, credits are not always instant โ€” there may be a processing period between when the promotional email is sent and when the balance is actually updated in your account. This is expected behavior and does not indicate an error. If your email references a competition or leaderboard, credits are typically awarded only after the competition period has officially ended and final standings have been confirmed. Seeing a leaderboard page without a credited balance while the competition is still active is normal. ## **๐Ÿ” How to Check Your HDC Credit Balance** To verify whether your promotional credits have been applied, log in to your Search Atlas account and navigate to the top-right avatar โ†’ Billing (Billing). If the credits have been applied, they should be visible there. If you are unsure where to find this, or if you have logged in and cannot locate your balance, contact our support team for direct assistance. ## **๐Ÿ† What to Do If Credits Have Not Appeared** If you received a promotional email but do not see the corresponding HDC credits in your account, please allow some time for processing โ€” credits are not always applied immediately at the time the email is sent. If a reasonable amount of time has passed and your balance has not updated, reach out to our support team with the following information ready: - The email address associated with your Search Atlas account - The subject line or date of the promotional email you received - A description of the credit amount or campaign referenced in the email - Any screenshots of the email or your current account balance, if available Having these details ready will allow our team to locate your account and verify the credit status quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.