## **🔍 Overview**

When you order local citations in bulk through Search Atlas, you may qualify for a bulk discount on the total order. However, in some cases the discount may not be applied correctly, resulting in a billing overcharge. This article explains what to do if you believe you were charged more than expected for a bulk citation order.

## **🏷️ How the Bulk Citation Discount Works**

A bulk discount may be automatically applied when local citations are submitted together as a grouped order. If the discount is not applied as expected, this can result in being charged at the standard per-citation rate rather than the discounted bulk rate.

## **⚠️ Why Overcharges Happen**

There are circumstances in which a bulk citation order may not receive the expected discount — for example, if submissions are processed individually rather than as a single batch. If you believe your order was affected, you should contact support to have the charge reviewed.

## **📍 What to Have Ready Before Contacting Support**

Before reaching out, gather the following details so the support team can review your case quickly:

- The date of the citation order in question.
- The number of citations included in the order.
- The total amount you were charged.
- Any order confirmation or billing record you received for the transaction.

## **💳 How to Request a Refund**

If you believe you were charged full price instead of the expected bulk rate, contact support with your order details so the team can investigate and process any applicable refund. Be prepared to share your order date, citation count, and the amount charged. The support team will review your billing record on the backend and, if an overcharge is confirmed, process the appropriate refund.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.