This article explains what to do when you have unpaid remittances and are waiting on a payment release. Because payout schedules depend on account-level factors, there is no single universal release date. If your remittance has not been released when expected, the steps below will help you prepare the right information and get a resolution quickly.

## **Step 1: Understand Common Reasons for Delayed Release**

Remittance release timing can be affected by several account-level factors, including:

- Incomplete or unverified account information (e.g., tax details, payout method).
- A minimum payout threshold that has not yet been reached.
- A scheduled payout cycle that has not yet elapsed.
- A manual review triggered by unusual account activity.

If any of the above apply to your account, resolving the underlying issue (such as completing missing account information) may unblock the release without requiring support intervention.

## **Step 2: Gather the Information You Will Need**

Because remittance releases are tied to account-level data, our support team will need specific details to investigate on your behalf. Before reaching out, please have the following ready:

- **Your account name or email address** associated with the Search Atlas account in question.
- **The approximate amount of the unpaid remittance** and the date you expected it to be released.
- **Any reference numbers or transaction IDs** related to the payment, if available.
- **A description of any error messages or notices** you have encountered, including the exact wording if possible.

## **Step 3: Contact Support to Investigate**

If you are unsure why your remittance has not been released, or if a hold appears to be in error, a support teammate can look into the account on your behalf and confirm the next steps. There is no self-serve tool available to override or accelerate a remittance release — escalating to the team is the correct path forward for unresolved cases.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.