## **Overview**

When you purchase VIP training recordings through Search Atlas, you receive access to a training portal where you can view your content. This guide covers how to get help locating your credentials and getting logged in.

## **Finding Your VIP Portal Credentials**

Your VIP training portal credentials are associated with your Search Atlas account. If you are having trouble locating them:

- Check the inbox for the email address associated with your Search Atlas account
- Search for any emails related to VIP training or portal access
- Check your spam, promotions, and other email folders in case the message was filtered

## **Common Issues**

**I didn't receive the credentials email:**

- Check your spam, promotions, and other email folders
- Verify that the email address on your Search Atlas account is correct

**I forgot or need to reset my password:**

- Look for a password reset option on the portal login page
- Follow the instructions sent to your email to set a new password

**The login page won't load:**

- Clear your browser cache and cookies
- Try a different browser
- Temporarily disable any VPN or browser extensions

If none of the above steps resolve your issue, a member of our team can look into your account and assist with access. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.