## **🔍 Overview**

If you are experiencing a technical issue on the Search Atlas platform that is blocking your work, this article explains how to reach a live support agent so your issue can be investigated and resolved.

## **📋 Step 1: Gather Information Before Escalating**

When you contact support, having the right details ready helps our team diagnose your issue faster and avoids back-and-forth delays. Please note the following before starting a chat:

- **What you were doing** when the issue occurred.
- **The exact URL** where the problem appeared (copy it from your browser's address bar).
- **Any error message** displayed on screen — copy the full text or take a screenshot.
- **Whether the issue is ongoing** or happened only once.

## **🚀 Step 2: Connect with a Live Agent**

To get your issue escalated and resolved, connect directly with a member of our support team through the platform's chat widget. A live agent will investigate your issue in real time and close the ticket once it is resolved.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.