## **🗂️ What This Article Covers**

If you need to move projects and data between accounts, update your login email address, merge multiple workspaces into one, or request a billing refund, this guide explains what is possible, what requires our team's help, and how to get started quickly.

## **📦 Migrating Projects and Data Between Accounts**

Project and data migration — moving all your campaigns, keywords, reports, and settings from one account email to another — must be handled by our support team. This is not something you can do directly from the platform dashboard.

Before reaching out, gather the following information so our team can process your request as fast as possible:

- **Source account email:** The email address currently holding the projects and data (e.g., the account you want to migrate *from*).
- **Destination account email:** The email address of the account you want to migrate *to*.
- **Scope of migration:** Confirm whether you want all projects moved or only specific ones.
- **Preferred migration date:** If timing matters, let us know your preferred window.

Our team will confirm the migration details with you before making any changes, so nothing is moved without your approval.

## **✉️ Changing Your Login Email Address**

Updating the email address you use to log in to Search Atlas requires identity verification to protect your account. You cannot change the login email directly from account settings at this time.

To request a login email change, have the following ready:

- **Current login email:** The email address currently associated with your account.
- **New login email:** The email address you want to use going forward.
- **Account verification:** Be prepared to confirm ownership of both email addresses if requested.

Once verified, our team will update your login credentials and confirm the change is live before closing the request.

## **🔀 Consolidating Multiple Workspaces**

If you manage more than one Search Atlas workspace and want to merge them into a single account, our team can assist with the consolidation. Common reasons customers request this include:

- Rebranding or business restructuring that requires a new primary email.
- Team changes where account ownership needs to be transferred.
- Reducing duplicate subscriptions billed separately across accounts.

When requesting consolidation, clearly identify which workspace should become the **primary account** and which workspaces should be merged into it. Our team will review all associated data and subscriptions before proceeding.

## **💳 Requesting a Billing Refund**

Refund requests are reviewed on a case-by-case basis by our billing team. To ensure your request is handled promptly, provide the following when you reach out:

- **Account email:** The email address associated with the billed account.
- **Invoice or charge date:** The date of the charge you are disputing.
- **Reason for refund:** A brief explanation of why you are requesting the refund.

Our team will review your request and follow up with a decision as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.