## **💡 Overview**

Unexpected or duplicate charges can be frustrating. This article explains what to do if you believe you've been charged incorrectly or would like to request a refund due to duplicate charges or dissatisfaction.

## **🔍 Why You Might See Multiple Charges**

There are a few common reasons customers see more than one charge on their statement:

- **Subscription + Add-on fees:** Your Search Atlas plan charge and any add-on purchases (such as training sessions, extra credits, or premium features) are billed separately and may appear as distinct line items.
- **Multiple accounts:** If you have more than one Search Atlas account linked to the same payment method, each account is billed independently.

## **📋 Before You Submit a Refund Request**

Please take a moment to gather the following information — it will help our team resolve your case faster:

1. The **exact charge amounts** and the **dates** they appeared on your statement.
2. The **last four digits** of the card that was charged.
3. A brief description of what you purchased or signed up for.
4. Any **order confirmation emails** or receipts you received.

## **✅ What to Expect When Requesting a Refund**

Search Atlas reviews refund requests — including those related to duplicate charges or dissatisfaction — on a case-by-case basis. Our team will consider the circumstances and work toward a fair resolution. To get your request reviewed, contact our support team directly using the instructions below.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.