## **📋 Overview**

Top-ups let you add extra capacity to your Search Atlas account — for example more OTTO site slots or more HyperDrive Credits. If you were not expecting a top-up charge, this article explains how top-ups are purchased, which ones recur, and how to stop or dispute a charge.

## **💡 How Top-Ups Are Purchased**

Most top-ups are bought by you from **Profile menu → Billing → Plans & Top-ups**. The one exception is the optional **Universal Credits automatic top-up**, described below.

- **HyperDrive Credits:** bought from **Plans & Top-ups → Authority Building → HyperDrive Credits → Top Up**. Credits you purchase roll over until used; credits included in your monthly plan reset each billing cycle.
- **OTTO site slots:** when you reach your plan's OTTO site limit, adding a new site is blocked and you are prompted to buy more slots.

## **🔄 Universal Credits Automatic Top-Up**

If an account admin turns on **Automatic top-up** (the **Automatic top-up** card in the Billing dashboard), Search Atlas charges your saved payment method and adds Universal Credits whenever your balance drops below the trigger threshold you set.

- **Off by default** — only an account admin can turn it on or change it.
- **Trigger threshold** — the credit balance that starts a top-up (default 5,000 credits).
- **Top-up amount** — how much is charged each time.
- It switches itself off after **3 failed charges** in a row.

To stop these charges, an admin can open the **Automatic top-up** card in Billing and turn it off.

## **🔍 Why You May See a Recurring Charge**

An **OTTO site top-up is a recurring monthly add-on**. After you buy it, it renews automatically each billing cycle until you cancel it or your main plan's cancellation takes effect. Removing or Deep Freezing an OTTO site does **not** cancel the top-up.

## **⚙️ How to Stop a Recurring Top-Up**

1. Click your **Profile avatar** and go to **Billing → Services**.
2. Open the **⋮ (three-dot) menu** on the top-up.
3. Select **Cancel** and complete the confirmation step.

## **💰 Disputing an Unexpected Top-Up Charge**

If you were charged for a top-up that you believe was applied in error, our support team can review your billing history and evaluate your case for a refund.

Before reaching out, it helps to have the following information ready:

- The date(s) of the charge(s) in question.
- The amount(s) charged.
- A brief description of why you believe the charge was unexpected or unauthorised.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.