## **🔍 Overview**

If your keyword rank report is showing fewer keywords than expected, this is a known issue that our team is aware of. The cause has not been fully confirmed through a standard troubleshooting path, so the steps to resolve it may vary depending on your specific account setup.

## **🛠️ What You Can Try**

While a verified self-serve resolution is not yet documented for this issue, the following general checks are worth attempting before escalating:

- **Check for active filters:** Look at the top of your rank report for any active filters — such as keyword groups, tags, or position ranges — and try removing them to see if more keywords appear.
- **Check pagination:** Your report may be limited to a certain number of results per page. Look for any pagination controls or a setting to increase the number of displayed results.
- **Check your keyword grouping view:** If your keywords are organised into groups, try switching to a view that shows all keywords rather than a specific group.
- **Check device views:** Rankings may be separated by device type. Make sure you are reviewing all available views to account for your full tracked keyword set.

If these general checks do not resolve the issue, this will need to be investigated by our support team.

## **📋 What to Have Ready When You Escalate**

To help our team investigate as quickly as possible, please have the following information ready:

- The name of the project or domain affected.
- The total number of keywords you expect to see versus how many are currently displayed.
- Any filters or settings you have already tried adjusting.
- The approximate date and time when you first noticed the discrepancy.
- Any screenshots showing the incomplete keyword list.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.