## **Overview**

If the Internal Links update feature fails to load despite repeated attempts, this article explains what to do and what information to gather so the support team can resolve it quickly.

## **What to Do When the Feature Won't Load**

Because page load failures in this feature can stem from account-level or backend causes that are not visible to the user, the most effective path to resolution is to escalate directly to the support team with the right details ready.

Before reaching out, please gather the following information:

- **Your project name** — the exact name of the project where the Internal Links feature is failing to load.
- **The exact error message** — if any message appears on screen, copy it word for word.
- **When it started** — note the date and approximate time you first encountered the issue.
- **What you have already tried** — for example, refreshing the page or logging out and back in.

Having this information ready when you contact support will allow the team to investigate and resolve your issue as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.