## **🔍 Why Did I See an Unexpected Growth Plan Charge?**

If you are on an annual Starter plan but noticed a separate charge for a Growth plan subscription, this is a billing dispute our team can investigate and resolve on your behalf. Unauthorized or unintended charges between plan tiers are reviewed case by case by our billing team.

Because this requires a review of your account history and payment records, it cannot be resolved through self-serve account settings alone — you will need to contact our support team directly.

## **📋 What to Have Ready Before You Reach Out**

To help our team resolve your case as quickly as possible, please gather the following before escalating:

- The exact charge amount and the date it appeared on your bank or card statement.
- Confirmation of which plan you intentionally signed up for (e.g. your original purchase email or receipt for the annual Starter plan).
- A brief description of what happened — for example, when you first noticed the charge and whether you recall any plan change prompts.
- Your Search Atlas account email address.

## **⏳ What to Expect**

Once you contact our team, a billing specialist will review your account history to verify whether the Growth plan charge was authorized. If the charge is confirmed as unintended, our team will process the appropriate resolution, which may include a refund and removal of the unintended subscription. You do not need to take any action in your account settings before speaking with us.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.